ABOUT YOU
We are looking for an HR Generalist who is experienced, compliance-driven, and exceptionally skilled in employee relations to join our HR team in Malaysia as part of our broader APAC HR network. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to manage comprehensive HR operations, lead complex employee relations matters, and ensure full compliance with Malaysian and regional APAC employment regulations.
Strong knowledge of Malaysian labor laws, employee relations practices, and regional APAC compliance frameworks are essential, along with experience in progressive HR generalist roles with a demonstrated track record in dispute resolution, grievance management, and employment litigation. The ability to serve as a knowledgeable and dependable HR resource across APAC markets, stepping in to support local HR teams when needed, while maintaining deep expertise in Malaysian ER and compliance as the primary scope will be key to your success in this role.
If you're passionate about building compliant, fair, and people-first workplaces and love being the go-to HR professional that employees and management can count on, whether navigating a sensitive employee relations case in Malaysia or providing informed compliance guidance across the APAC region, we would love to hear from you!
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities
- Administer compensation & benefits programs, payroll coordination, and HR analytics reporting
- Develop and update HR policies in compliance with Malaysian labor laws, regulations, and regional APAC standards where applicable
- Conduct employee training sessions on HR policies, compliance, and workplace ethics
- Maintain accurate employee records and HRIS data management
- Provide HR operational support across APAC, ensuring continuity and compliance across the region
- Other general HR tasks
- Serve as the primary contact for employee relations matters in Malaysia, ensuring fair, consistent, and compliant outcomes
- Investigate and resolve complex employee grievances, workplace conflicts, and disciplinary matters with sensitivity and sound judgment
- Manage employment litigation processes including document preparation, evidence collection, and court representation coordination
- Advise management on Malaysian labor law compliance, employee relations best practices, and risk mitigation strategies
- Collaborate with legal counsel on employment-related lawsuits and mediation proceedings
- Monitor regulatory updates across Malaysia and maintain working knowledge of employment law developments across key APAC markets
- Actively support and advise APAC local HR teams on compliance and ER matters, serving as a regional resource across multiple markets
- Lead mediation and negotiation efforts to resolve workplace disputes constructively and in line with legal requirements
- Promote consistent application of HR policies and compliance standards across the organization
- Provide guidance on disciplinary actions, performance improvement plans, and grievance procedures
- Conduct exit interviews and analyze turnover trends to surface actionable insights
- Promote a positive, inclusive workplace culture through employee engagement initiatives
- Partner with management to strengthen employee relations and drive a culture of fairness and accountability
Core HR Operations:
Employee Relations & Compliance:
Labor Relations & Dispute Resolution:
Employee Engagement:
Qualifications & Skills
- Bachelor's degree in HR Management, Business Administration, or a related field
- 5+ years of proven HR generalist experience, with a minimum of 2 years in employee and labor relations
- Expert knowledge of Malaysian labor laws, employment regulations, and dispute resolution procedures
- Proven experience working across APAC markets, with hands-on knowledge of employment regulations in at least 2-3 APAC jurisdictions beyond Malaysia
- Demonstrated ability to support and advise HR operations across multiple APAC countries
- Successful track record in handling employment litigation cases and complex employee relations matters
- Proficiency in HRIS systems
- Strong mediation, negotiation, and conflict resolution skills
- Excellent written and verbal communication skills in both Malay and English
- High level of discretion, integrity, and sound judgment in handling sensitive HR matters
- Ability to work independently, manage competing priorities, and operate effectively across a regional context
Skills Required
- Bachelor's degree in HR Management, Business Administration, or related field
- 5+ years of proven HR generalist experience
- Minimum of 2 years in employee and labor relations
- Expert knowledge of Malaysian labor laws, employment regulations, and dispute resolution procedures
- Proven experience working across APAC markets with hands-on knowledge of at least 2-3 APAC jurisdictions beyond Malaysia
- Successful track record handling employment litigation cases and complex employee relations matters
- Proficiency in HRIS systems
- Strong mediation, negotiation, and conflict resolution skills
- Excellent written and verbal communication skills in Malay and English
- High level of discretion, integrity, and sound judgment in handling sensitive HR matters
- Ability to work independently, manage competing priorities, and operate effectively across a regional context
Xsolla Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Xsolla and has not been reviewed or approved by Xsolla.
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Fair & Transparent Compensation — Pay is considered fair or good in many cases, with mentions of high salary or being paid well in certain roles and markets. Market-aligned ranges for several U.S. roles indicate base pay is not out of step with peers.
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Healthcare Strength — Health coverage is described as comprehensive for full-time employees and families, with employer-paid medical, dental, and vision noted in some U.S. postings. Positive remarks on medical coverage appear on dedicated benefits pages.
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Leave & Time Off Breadth — Flexible or unlimited paid time off is repeatedly highlighted, alongside parental leave and remote or hybrid flexibility. These elements contribute to an overall package that many view as solid.
Xsolla Insights
What We Do
Xsolla's video game business engine helps game developers and publishers operate more efficiently and sell more games. Serving only the video game industry, Xsolla caters to businesses from indie to enterprise, with solutions that solve the complexities of distribution, marketing, and monetization so developers, publishers, and platform partners. Our goal is to increase your audience, sales and revenue. Headquartered in Los Angeles, with offices worldwide, Xsolla operates as a merchant and seller of record for major gaming entities like Valve, Twitch, Ubisoft, Epic Games, and PUBG Corporation.
