HR Generalist, Baptist Downtown

About Baptist Health 
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital. 

• Serve as a primary point of contact for routine HR inquiries from team members and leaders, providing timely and professional assistance.
• Support the HR Business Advisory team with daily human resources activities, processes, and administrative functions.
• Assist with the implementation and administration of HR policies, programs, and procedures.
• Provide general guidance regarding HR policies, processes, and available resources, escalating complex matters to appropriate HR partners.
• Collaborate with HR Business Partners and HR Centers of Excellence to support employee-related initiatives and organizational needs.
• Assist with routine employee relations matters, including gathering information, maintaining documentation, and coordinating follow-up activities under supervision.
• Support the coordination and documentation of HR processes, employee communications, and departmental initiatives.
• Maintain accurate employee records, reports, and confidential HR documentation.
• Assist leaders and team members with navigating HR systems, processes, and available resources.
• Support HR projects and initiatives focused on improving the team member experience and operational efficiency.
• Maintain confidentiality and exercise professionalism and discretion when handling sensitive employee information.
• Perform additional administrative duties and special projects as assigned.

• 3–5 years of Human Resources experience preferred.
• 3–5 years of related professional experience preferred.
• Experience supporting HR policies, programs, and processes preferred.

• Prior employee relations experience preferred.

• Experience working collaboratively with HR Business Partners, leadership, and cross-functional teams preferred.
• Strong communication, organizational, problem-solving, and customer service skills.
• Proficiency in Microsoft Office applications and familiarity with Human Resources Information Systems (HRIS) preferred.
• Ability to maintain confidentiality, manage competing priorities, and work effectively in a fast-paced environment.

• Associate degree in Human Resources, Business Administration, or a related field required.
• A high school diploma and 5 or more years of related work experience may be accepted in lieu of an associate degree.
• Bachelor’s degree in human resources, Business Administration, or a related field preferred.
• SHRM Certified Professional (SHRM-CP) preferred.
• Professional in Human Resources (PHR) preferred.

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