HR Employment Relations Specialist

Posted 2 Days Ago
Be an Early Applicant
Knoxville, TN, USA
In-Office
75K-85K Annually
Mid level
Retail
The Role
The Employee Relations Specialist handles employee concerns, workplace investigations, conflict resolution, performance and conduct issues, corrective actions, policy guidance, and employment-law compliance. The role advises managers, documents investigations, monitors employee-relations trends, supports unemployment claims and verifications, contributes to engagement initiatives, and assists with HR projects. This full-time office position requires 3–5 years of employee relations experience and involves 0–10% travel.
Summary Generated by Built In
Cellular Sales

HR Employment Relations Specialist

ClassificationFull-Time / Exempt

Salary Grade/Level/Family/Range $75k-$85k

Reports toSusan Calvert

JOB DESCRIPTION

Summary/Objective

The Employee Relations Specialist serves as a trusted resource for employees and leaders by promoting positive employee relations, ensuring consistent application of company policies, and supporting a respectful, compliant workplace. This position conducts workplace investigations, advises management on employee issues, helps resolve conflicts, and supports employee engagement initiatives while minimizing organizational risk.Essential Functions

  • Respond to employee concerns and workplace complaints.
  • Conduct employee relations investigations involving policy violations, harassment, discrimination, retaliation, and workplace conduct issues.
  • Prepare thorough and accurate investigation documentation and summaries.
  • Partner with managers to address performance, conduct, attendance, and behavioral concerns.
  • Provide guidance on company policies, procedures, and employment practices.
  • Recommend appropriate corrective actions and assist with disciplinary processes.
  • Support conflict resolution and facilitate discussions between employees and management when appropriate.
  • Monitor trends in employee concerns and recommend proactive solutions.
  • Assist with unemployment claims, employment verifications, and related HR matters.
  • Support compliance with federal, state, and local employment laws.
  • Participate in employee engagement and culture initiatives.
  • Assist HR leadership with special projects and organizational initiatives.
  • Competencies

  • Attention to Detail: Taking responsibility for a thorough and detailed method of working.
  • Oral Communication: Shaping and expressing ideas and information in an effective manner.
  • Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization.
  • Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
  • Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
  • Functional Expertise and Usage: Acquiring and applying functional knowledge in an area of specialty that is not technical (for example, Sales, Finance, and Human Resources management).
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Supervisory Responsibility This position has no supervisory responsibilities.Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers.Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.Travel 0 – 10% TravelRequired Education and Experience

  • 4 year degree
  • 3-5 years of Employee Relations experience. 
  • Experience conducting workplace investigations. 
  • Knowledge of employment laws and HR best practices. 
  • Preferred Education and Experience

  • 4 year degree e Degree
  • Experience working with all levels of leadership in an organization 
  • PHR, SPHR, SHRM-CP, or SHRM-SCP certification. 
  • Multi-state employee relations experience. 
  • Experience supporting large, geographically dispersed workforces. 
  • Additional Eligibility Qualifications (Knowledge, Skills, Abilities)

    AAP/EEO Statement Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

    Skills Required

    • Four-year degree
    • 3–5 years of employee relations experience
    • Experience conducting workplace investigations
    • Knowledge of employment laws and HR best practices
    • Experience working with all levels of leadership in an organization
    • PHR, SPHR, SHRM-CP, or SHRM-SCP certification
    • Multi-state employee relations experience
    • Experience supporting large, geographically dispersed workforces
    Am I A Good Fit?
    beta
    Get Personalized Job Insights.
    Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

    The Company
    HQ: Knoxville, TN
    5,189 Employees
    Year Founded: 1993

    What We Do

    We take wireless personally. As Verizon's premier retail partner, we sell the latest smartphones, tablets, smartwatches, and accessories from the world's most innovative brands. From the start, our dedication to knowledgeable, in-person service has been our signature. For nearly 30 years, we’ve built our reputation as the best in the industry by providing outstanding customer experiences. What started as a single location in Knoxville, TN has since grown to nearly 800 stores across 40 states with over 7,000 team members. Even as we’ve expanded, our core values have remained the same. We emphasize hard work, collaboration, and striving for mutual success at every corner of our company. We're a company built on better experiences. We invest in our people -- providing the training, insight, and mentorship needed to excel -- so that they can provide our customers with support and expertise that helps to connect them with the right devices. There are plenty of reasons to join our team. Here are our top five: Sell the best. We carry the Verizon products and services that customers love. Life-changing income. Uncapped earning potential for the life you want. An exciting future. Grow your skill, gain advancement opportunities, and thrive. A reason to excel. Our compensation structure ensures great pay for great performance. Incredible work culture. We strive for collaboration, support, and mutual success. Apply today to start a career you’ll love.

    Similar Jobs

    Wipfli Logo Wipfli

    Manager, Accounting Advisory - Behavioral Health Industry

    Cloud • Fintech • Software • Business Intelligence • Consulting • Financial Services
    Remote or Hybrid
    United States
    2900 Employees
    107K-160K Annually

    CrowdStrike Logo CrowdStrike

    Sr. Competitive Intelligence Analyst, Exposure Management (Remote)

    Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
    Remote or Hybrid
    5 Locations
    11000 Employees
    145K-225K Annually

    T-Mobile Logo T-Mobile

    Mobile Expert

    Other • Utilities
    In-Office
    Lawrenceburg, TN, USA
    89016 Employees
    18-20 Hourly
    Hybrid
    Nashville, TN, USA
    205000 Employees

    Similar Companies Hiring

    Tastewise Thumbnail
    Artificial Intelligence • Big Data • Food • Retail • Software • Generative AI • Big Data Analytics
    NYC, NYC
    120 Employees
    Scotch Thumbnail
    Artificial Intelligence • eCommerce • Fintech • Payments • Retail • Software • Analytics
    US
    35 Employees
    Golden Pet Brands Thumbnail
    Digital Media • eCommerce • Information Technology • Marketing Tech • Pet • Retail • Social Media
    El Segundo, California
    178 Employees

    Sign up now Access later

    Create Free Account

    Please log in or sign up to report this job.

    Create Free Account