HR Employee Support Specialist

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.

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Moog’s Corporate Group is looking for an HR Employee Support Specialist to join them!

As an HR Employee Support Specialist, you will take the lead in managing our Workday Help Knowledgebase and Case Management system, driving platform enhancements, and collaborating with Centers of Excellence to establish global support structures. Your role will focus on delivering outstanding employee support processes within the Workday platform, optimizing processes through innovative templates, and ensuring seamless Workday integration.

You will have a hybrid work schedule at our East Aurora facility.

To be considered for the HR Employee Support Specialist role, here’s what you’ll need to bring with you:

• Typically, a bachelor’s degree in human resources, business, or a related field.
  • A combination of education and experience, or equivalent professional experience, may also be considered.
• Experience required supporting employee-facing HR processes, HR Operations, or Shared Services, as well as experience in knowledge management, case management, and/or HR technology platforms; over one year preferred.
• Proficiency in Microsoft Office Suite, including advanced Excel functions (e.g., pivot tables, VLOOKUP) to analyze data effectively.
• Strong analytical skills with experience interpreting data, identifying trends, and developing recommendations to improve employee experience and service delivery.
• Strong organizational skills, with the ability to manage multiple priorities and drive initiatives to completion.
• Strong interpersonal and communication skills, with a commitment to providing exceptional customer service and delivering “WOW” experiences.
• Ability to maintain confidentiality, exercise sound judgment, and build effective partnerships across HR functions and business groups.
• Experience working with HR systems such as Workday, ServiceNow, PeopleSoft, SAP, or similar technologies is preferred.
• Must live local to the Buffalo, NY area to work onsite.

As the HR Employee Support Specialist, you will:

• Serve as the Workday People Experience (PEX) Lead, owning and enhancing the Workday Help Knowledgebase and Case Management platform.
• Partner with HR Centers of Excellence and HR Operations teams to develop and maintain knowledge content, employee journeys, communications, and support resources. Ensure employee-facing content remains accurate, compliant, and up to date.
• Analyze employee support trends, article effectiveness, search behavior, and survey metrics to identify opportunities for improved self-service and Tier 0 resolution.
• Support U.S. HR employee inquiries, Workday transactions, and walk-in support.
• Partner with global HR teams to establish scalable support structures, promote Workday Help adoption, and provide guidance on case management best practices.
• Drive continuous improvement initiatives, including leveraging AI-enabled tools and automation opportunities to improve content quality, consistency, and operational effectiveness.
• Host New Employee Orientation sessions for the U.S. employee population and support broader HR Operations initiatives and projects as assigned.

How We Care For You:

• Financial Rewards: great compensation package, bonus opportunities, matching 401k, and the ability to participate in Employee Stock Purchase Plan (select locations), Flexible Spending and Health Savings Accounts
• Work/Life Balance: Flexible paid time off, holidays and parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
• Professional Skills Development: Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs
• Culture: Warm, respectful, family-like environment driven by our 12 core values. Multiple Employee Resource Groups led by our employees, open and welcoming to all.

Salary Range Transparency:

Salary Range Disclaimer

The base salary range represents the low and high end of the Moog salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Moog's total compensation package for employees. Other rewards may include annual bonuses, employee stock purchase plan, an open paid time off policy, and many region-specific benefits. 

This position requires access to U.S. export-controlled information.

Moog offers an inclusive workplace, and, as such, affirms the right of every person to participate in all aspects of employment based on merit without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at 844-367-5787.

No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our Talent Acquisition Team and have signed terms in place prior to any submittal. Absent compliance with these pre-conditions resumes submitted directly to any Moog Inc. employee or affiliate will not qualify for fee payment, and therefore become the property of Moog Inc.