Be part of the ALEBS Evolution: Accelerate Innovation, Empower People
Since 2019, ALEBS (Air Liquide Europe Business Services) has evolved from a startup project into a global
powerhouse. Over the past years, we have become the beating heart of Air Liquide’s operational success, driving
efficiency and excellence across the globe.
Why Join Us ? We don’t just offer a job; we offer a seat at the forefront of the future.
Our mission is clear:
● Operational Excellence: We are pioneering the next era of business services by re-engineering and
automating processes with RPA and Generative AI.
● Our DNA of Care: We believe that high performance thrives in a culture of wellbeing. We prioritize your
physical and mental health.
● Future-Leader Engine: With our "Grow with GBS" initiative, we don’t just hire talent—we groom the
future leaders of the Air Liquide Group.
Who We Are: We are a vibrant community of 439+ experts representing 33 nationalities. From Europe to Africa,
the Middle East, and India, our diversity is our greatest asset. When you join ALEBS, you aren't just joining a service
center; you are joining a global movement where innovation meets humanity.
Ready to accelerate your career in an environment where your impact is felt worldwide? Join ALEBS and
grow with us.
How will you CONTRIBUTE and GROW?
- Resolve enquiries leveraging on knowledge base documents (e.g. FAQs, job aids, policy documents, etc) within the agreed service levels as defined in the Service Level Agreement (SLA)
- Provides regular status updates to employees and partners, maintaining contact until request is resolved
- Actively follow up on outstanding items and obtain feedback on resolution from the employees and partners
- Help and educate HR Shared Service Centre users to navigate through self-help materials & functionality where assistance is required
- Assume ownership of cases and update the resolution accurately and on a timely basis in the case management system
- Properly escalate complex enquiries to the next level of support or relevant subject matter experts
- Helps to identify gaps in current knowledge base documentation and highlight improvements required to enhance the knowledge base
#LI-RO1
Are you a MATCH?
Degree in HR/ Social Sciences/ Administration or similar
Strong organizational and time-management skills
Excellent interpersonal skills - verbal and written communication skills with the ability to interact professionally with a diverse group of people
Excellent verbal and written communication skills with the ability to interact professionally with a diverse group of people including managers, executives, business partners and subject matter experts from various countries, cultures and business levels
Ability to ask the relevant questions to understand and clarify issues, attempt resolution and escalate problems if unable to resolve
Ownership and capability of working independently, taking initiative, and following up on assigned projects
Ability to act in a confidential and sensitive manner and high sense of commitment and responsibility
IT savvy and resourceful on leveraging various tools (knowledge management, document management, HR systems) to obtain required information to resolve queries and issues
Mandatory English and Dutch (written and spoken). French is a nice to have.
Experience as an HR administrative assistant (recommended and in shared services environment will be considered a plus)
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
Skills Required
- Degree in HR, Social Sciences, Administration or similar
- Strong organizational and time-management skills
- Excellent verbal and written communication skills
- Ability to work independently and follow up on projects
- IT savvy and resourceful with HR systems
- Mandatory English and Dutch, French is a plus
- Experience as an HR administrative assistant
Air Liquide Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Air Liquide and has not been reviewed or approved by Air Liquide.
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Healthcare Strength — Health insurance and life coverage are broadly provided under a global common care baseline that includes inpatient and outpatient healthcare. Dental and vision coverage are present in many locations, and short-term disability provisions have been enhanced.
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Parental & Family Support — Policies provide at least 14 weeks of fully paid maternity leave globally and paid parental leave for non-birthing parents in the U.S. Childcare benefits are available in some countries as part of the package.
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Strong & Reliable Incentives — Annual incentive bonuses, performance bonuses for exceeding goals, and profit-sharing are integrated into the total rewards structure. Feedback suggests additional earning avenues like overtime can further augment pay in eligible roles.
Air Liquide Insights
What We Do
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 75 countries with approximately 66,400 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.
