HR Documentation Specialist

Company : Peninsula Employment Services Limited
Department : HR Consultancy - Office
Location : Toronto, ON
Salary : $70,000 - $80,000 DOE
Hours: 10:30am to 7:00pm  (On-site in office)

About Us
Peninsula Canada is a provider of external HR and OHS solutions; including: employment relations, health and safety advice; consultancy, BrightHR Software, and Peninsula brAInbox AI. We are providers to small and medium-sized businesses located throughout British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Nova Scotia, New Brunswick, Newfoundland, and Labrador; with foreseeable plans of branching out to all provinces across Canada! Peninsula Canada is a division of the Peninsula Group based in Manchester, England! Peninsula Group operates in: UK, Australia, New Zealand and, most
recently, Canada. We employ over 3,000 people globally! Peninsula Canada opened its first Canadian office in Toronto in September 2017 and has quickly become one of the fastest growing companies.

The Role of Employment Documentation Lead
This role is a fast paced position within the Employment Consultancy Services Department. We are looking for a dynamic, motivated, and high performing HR professional to provide HR support, specifically related to employment documentation. You will service our clients, in a client focused and high-quality manner in junction with supporting the Employment Documentation Consultants and specialists.

Day-to-Day Duties and Responsibilities
• To sit client facing meetings through digital platform and in person and create employment documentation in accordance with Peninsula’s policies and procedures.
• Work closely with VIP clients to review their existing documentation and curate tailored documentation that suits their needs.
• Must be able to meet with clients onsite to create and review employment documentation and address any client concerns.
• Ensure that personal knowledge of HR and Employment Law Documentation advice and best practice is continually updated.
• To provide a service for clients in a timely, efficient, and comprehensive manner, in line with any response time KPI’s in place.
• Handle incoming client complaint cases and investigate the source of the complaint.
• To manage your workload in accordance with Peninsula’s current policies, procedures, SLAs and KPIs. To proactively build rapport and relationships with clients so Peninsula is considered an extension to the client’s business.
• To refer to Company internal training and legal updates to ensure that all advice/documentation is legally compliant.
• To provide advice to clients on the contents of documentation, identifying any risk areas and giving commercial advice where appropriate.
• To record all work accordingly using the systems in place at that time.
• To undertake E-Learning as and when required.
• To offer clients with options regarding utilization of other products we provide and make such introductions accordingly. To actively seek and encourage client feedback by various methods and to promote and improve Peninsula’s online reputation.
• To own your client work from outset to resolution, ensuring it is executed to a high, quality level.
• To build relationships and rapport with clients, considering the language you use and the way you present yourself.
• Assist in developing new policies and provide support to EDC and HRBP team members on cases/ client queries.
• Conduct QA’s and performance reviews with members of the HRBP and EDC teams at the direction of the HR Consultancy Service Manager.
• Assist in the onboarding and training new team members.
• Complete and circulate reports in the absence of HR Consultancy Service Manager’s absence.
• Become a Subject Matter Expert on internal system (Docbuilder) and act as a trouble shooting resource with team members.
• Update internal system (Dcobuilder) with new policies and resolve any system errors as needed.
• To carry out other tasks that are deemed necessary by the Management Team.

What you Bring to the Team
• A team player, always working as one and supporting your team members and the business so we are successful.
• CHRP is mandatory.
• Knowledge and experience of employment law and/or human resources role.
• Excellent written English and word processing skills.
• Attention to detail and the ability to present information accurately.
• Pride in delivering a high-quality service and genuine desire to own, lead and resolve issues for clients by providing efficient, pragmatic solutions.
• Ability to work under pressure in conjunction with deadlines in a fast-paced environment.
• Possess professional and confident communication skills over video conference, the telephone and in person.
• Good organizational and time management skills.
• Ability to adapt to different client’s needs to ensure every client is satisfied with the service.
• Ability to adapt to new projects, initiatives, and innovation as we progress and develop the department in which we work.
• Drivers License is mandatory.

Why Work for Peninsula?
• Day off on your birthday
• Enhanced Benefits with Health and Dental Coverage
• We offer a Registered Retirement Savings Plan (RRSP) Matching Program
• Downtown Location (Right near Union Station)
• Vacation Days increase after 2 and 5 years’ service

Peninsula is a highly motivated enterprise that promotes an entrepreneurial culture. Peninsula is committed to an inclusive, equitable and accessible workplace where all employees are valued. Accommodations are available upon request for candidates participating in our selection process