HR Documentation Consultant

Company: Peninsula Employment Services Limited

Department: HR Consultancy – Office

Location: Toronto, ON

Salary: $60,000 t0 $70,000 DOE

This is an on-site position. Hours are 11:30am to 8:00pm EST

About Us
Peninsula Canada is a provider of external HR and OHS solutions; including: employment relations, health and safety advice; consultancy, BrightHR Software, and Peninsula brAInbox AI. We are providers to small and medium-sized businesses located throughout British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Nova Scotia, New Brunswick, Newfoundland, and Labrador; with foreseeable plans of branching out to all provinces across Canada! Peninsula Canada is a division of the Peninsula Group based in Manchester, England! Peninsula Group operates in: UK, Australia, New Zealand and, most recently, Canada. We employ over 3,000 people globally! Peninsula Canada opened its first Canadian office in Toronto in September 2017 and has quickly become one of the fastest growing companies.

Day-to-Day Duties and Responsibilities

• Provide clients with a timely, efficient, and comprehensive service in line with any response time KPIs in place.
• Advise clients on the contents of documentation, identify any risk areas and give commercial advice where appropriate.
• Sit client-facing meetings through digital platforms and create employment documentation per the company's policies and procedures.
• Offer clients options regarding utilizing other services Peninsula provides and make such introductions accordingly.
• Actively seek and encourage client feedback through various methods to promote and improve the company's online reputation.
• Record all work accordingly using Salesforce and other systems.
• Ensure that personal knowledge of HR and Employment Law Documentation advice and best practices is continually updated.
• Manage workload in accordance with the company's current policies, procedures, SLAs, and KPIs.
• Proactively building rapport and relationships with clients to increase the value of services provided.
• Referring to the company's internal training and legal updates to ensure that all documentation and advice are legally compliant.
• Own tasks and cases from the outset to resolution, ensuring they are executed to a high-quality level.
• To build relationships and rapport with clients, considering the language used and the way information is presented.
  
• Review existing documentation, make corrections, and develop new documentation to meet clients' ever-changing needs.
• Assist HRBPs with administrative work and documentation creation after their consultation meeting.
• To carry out other tasks that are deemed necessary by the Management Team.

Education/Experience

• CHRP/CPHR designation is mandatory.
• A minimum of one (3) years of relevant work experience
• A degree or diploma from an accredited HR education or training program

What you Bring to the Team

• A team player, always working as one and supporting your team members and the business so we are successful.
• Knowledge and experience of employment law and human resources roles. Excellent written English and word processing skills.
• Attention to detail and the ability to present information accurately.
• Pride in delivering a high-quality service and a genuine desire to own, lead and resolve client issues by providing efficient, pragmatic solutions.
• Ability to work under pressure in conjunction with deadlines in a fast-paced environment.
• Possess professional and confident communication skills through video conference, telephone, and in-person communication.
• Good organizational and time management skills.
• Ability to adapt to different client's needs to ensure every client is satisfied with the service.
• Ability to adapt to new projects, initiatives, and innovation as we progress and develop the department in which we work.

Why Work for Peninsula?

• Day off on your birthday
• Enhanced Benefits with Health and Dental Coverage
• We offer a Registered Retirement Savings Plan (RRSP) Matching Program
• Downtown Location (Right near Union Station)
• Vacation Days increase after 2- and 5-years’ service.

Peninsula is a highly motivated enterprise that promotes an entrepreneurial culture. Peninsula is committed to an inclusive, equitable and accessible workplace where all employees are valued. Accommodations are available