Provide general HR administration and customer support for the business (employee & manager) when it comes to end-to-end HR policies and procedures.
This is a Remote position available in the United States.
Bright Horizons is trusted by families and employers around the world for high-quality childcare and early education, back-up care, and workplace education. We partner with some of the world’s best companies to provide services that help employees perform their best and support families to thrive both personally and professionally.
Responsibilities:
• Customer Service
- Review employee requests in our HR database (One Support) and assign to appropriate queues
- Provide warm response to employee while ticket is being reviewed and request additional information if needed
- Provide initial contact and support for customers dealing with sensitive and confidential information relating to HR issues and escalate to a supervisor as appropriate as appropriate.
- Respond to internal and external HR related inquiries or requests and provide assistance through multiple channels (ie, phone, email, One Support)
- Redirect HR related calls or distribute correspondence to the appropriate person of the team
• Systems / Transactional Support
- Performs administrative transactions, audits and in some cases, data maintenance of HR Data.
- Support the recruitment/hiring process by performing administrative tasks related to background checks, photo matching, etc.
• Service Center Process
- Continually utilizes knowledge management tools and contributes new, revised or updated information to maintain accuracy and consistency in knowledge in support of customers.
- Assist in ad-hoc projects, like emailing notifications and letters
- Participates in continuous improvement workshops and projects.
• Team / Culture
- Ensure that all Bright Horizons’ policies and procedures are followed and that employees are treated fairly in line with policies and our HEART Principles.
- Supports peers in the HR Service Center by sharing knowledge, information, and best practices.
• Other responsibilities, as assigned.
Minimum Job Requirements
- High School Diploma or GED required
Additional Job Requirements
- Bachelor's Degree preferred
- 1-2 years customer service experience preferred
- Ability to function independently, often without direct supervision, when communicating with internal and external customers. Most decisions will be made under the advisement of a supervisor.
- Communications or Business.
- Strong interpersonal and customer service skills.
- Communicate effectively in both oral and written form.
- Exhibit patience, empathy, and positivity.
- Ability to multi-task, prioritize, and manage time effectively.
- Working knowledge of Microsoft Office Suite products: Excel, Word, PowerPoint, etc.
- Bi-lingual helpful; but not required.
- Ability to handle data with confidentiality
At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position.
Compensation:
The annual salary for this position is between $40,000 - $50,000 annually. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.
Benefits:
Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements:
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Medical, dental, and vision insurance
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401(k) retirement plan
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Life insurance
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Long-term and short-term disability insurance
Also, depending on hire date and subject to applicable eligibility requirements and accrual schedules, new employees in this role receive up to: 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule, and 64 hours of vacation time per year based on full-time schedule (vacation time may be used for sick leave purposes under any applicable state or local sick or safe time law).
Deadline to Apply:
This posting is anticipated to remain open until 4/18/2025.
Compensation: 40,000 - 50,000
Life at Bright Horizons:
Our people are the heart of our company. Because we’re as committed to our own employees as we are to the children, families, and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us.
Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).
If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or [email protected]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
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What We Do
More than 1,000 top employers trust Bright Horizons® (NYSE: BFAM) for proven solutions that support employees, advance careers, and maximize performance. From on-site child care that amplifies your culture, back-up care to handle disruptions, and education programs that build critical skills, our services help families achieve more.
Why Work With Us
IT development and infrastructure is vital to Bright Horizons' future, it’s now the fastest-growing department in our company – a team on the ground floor of building all new systems. Plus, at Bright Horizons IT, you’ll be part of a creative group supporting some of the world’s best brands, connecting their employees to care and education.
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