Overall Purpose of the Role

At International SOS we work to protect global workforces from health and security threats. We make a meaningful impact every day by safeguarding people and saving lives worldwide, 24/7.

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The HR Coordinator acts as first point of contact for incoming questions, issues and requests received in the HR Ticketing System. Responds to tickets timely and effectively from employees and managers related to HR administration and operations. Provide accurate and timely processing of HR transactions and delivers outstanding customer services to internal and external customers.

Key Responsibilities • Provide and maintain effective full range of administrative support functions necessary to the Human Resources department including onboarding, offboarding, e-learning, payroll, etc.• Answering questions on the ADP payroll system, Success Factors (Employee Central), and E-Learning.• Handles ADP background screening process (including ADP II clearance)• Point of contact for onboarding, offboarding, and staff changes transactions.• Assist with Contractor setup and maintenance.• Work with the HR Business Partners to ensure proper setup in performance management system.• Filing of all employee paperwork into employee files.• Runs routine HR reports and can perform additional ad hoc reporting as needed.• Referral bonus and Tuition Reimbursement tracking.• Provide documentation for HR Audits (internal and external)• Backup for distribution of HR Communications.• Interact with HR Business partners, IT, and Facilities to ensure seamless new hire, transfer, and offboarding processes.• Keep up to date with latest HR trends and best practices.• Performs other duries as assigned.

Required Qualifications

Required Work Experience (Brief description of the job-related experience needed to perform the job)• A solid level of HR administrative experience. ADP and Success Factors desireable.• Proven ability to liaise with internal and external customers professionally and courteously, including senior executives.• Proven tracking record in promoting and implementing good customer care practice.• Experience of dealing positively with and resolve complaints.• Proven experience of working autonomously.

Required Qualifications (Brief description of the educational background needed to perform the job)• 1 - 2 years HR experience and/or administrative experience.• Bachelor's degree in Human Resources or related field.

Required Languages (Brief description of the language skills needed to perform the job)• English required• Fluency in Spanish and or Portuguese is a plus.

International SOS is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.