JPMorganChase is on a mission to deliver a first-class employee experience to find, keep and grow the right talent to drive our business for today and tomorrow. We believe the employee experience is the sum of every interaction an employee has with the firm, and we are committed to building these experiences and journeys with the employee at the center.
Our global change and readiness team partners with teams across the firm who are building and improving all employee experiences to help the firm prepare and adopt big changes while navigating everyday workforce activities.
As a senior HR Change Management Lead in Employee Experience (EX) and HR functions you will help us successfully navigate the integration and improvement of our experiences. You will lead enterprise change management initiatives that drive employee adoption, readiness, and sustained behavior change across HR products, programs, and experiences. Partner closely with HR Centers of Excellence (Benefits, Performance, Learning, Talent, Total Rewards, Employee Experience, etc.) and cross-functional product teams to develop and execute change strategies that help employees and managers successfully navigate organizational, process, and technology changes.
Job responsibilities
• Develop and execute end-to-end change management strategies for HR initiatives, products, policies, and employee programs.
• Partner with HR functions and product teams to assess change impacts, identify adoption risks, and create mitigation plans.
• Conduct stakeholder analysis and engagement planning across senior leaders, HR partners, managers, and employees.
• Design and implement change readiness, communications, training, and reinforcement strategies to support successful adoption.
• Collaborate with Product, Design, Technology, Employee Experience, and HR teams to ensure employee needs are incorporated throughout the change lifecycle.
• Establish change governance and measurement frameworks to monitor readiness, adoption, engagement, and business outcomes.
• Support enterprise-wide transformations that span multiple HR functions and employee-facing products, ensuring a consistent employee experience across initiatives.
• Equip leaders and managers with tools, messaging, and resources to effectively lead their teams through change.
• Identify and address adoption barriers, stakeholder resistance, and organizational risks to accelerate realization of business value.
• Leverage employee feedback, research, and change metrics to continuously improve change strategies and employee outcomes.
Required qualifications, capabilities and skills
• 10+ years of experience within an organization or consulting firm, with deep experience leading change management initiatives within HR, Employee Experience, Talent, Benefits, Learning, Performance, or Workforce Transformation environments.
• Proven ability to influence and align stakeholders across multiple HR functions, product organizations, and executive leadership teams.
• Expertise in change management methodologies, organizational readiness, communications, training, and adoption measurement.
• Experience supporting large-scale employee-facing transformations involving both process and technology change.
• Exceptional ability to translate complex business and product changes into clear employee and manager experiences.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 10+ years of experience leading change management initiatives within HR, Employee Experience, Talent, Benefits, Learning, Performance, or Workforce Transformation
- Proven ability to influence and align stakeholders across multiple HR functions, product organizations, and executive leadership
- Expertise in change management methodologies, organizational readiness, communications, training, and adoption measurement
- Experience supporting large-scale employee-facing transformations involving both process and technology change
- Ability to translate complex business and product changes into clear employee and manager experiences
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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