HR Business Partner

This role is based in NYC and will require in-office Monday, Tuesday, and Thursday. 

ABOUT THE ROLE:

We are looking for an experienced HR Business Partner (HRBP) to join our growing team. As Rightway’s first HRBP, you will play a critical role in shaping how the People team collaborates with the business to provide high impact support. You will work closely with leadership and employees to drive People team strategies, initiatives, and programs that align with business objectives. You will act as a trusted advisor, providing guidance on a wide range of topics such as organizational design, workforce planning, performance management, talent development, and employee relations. You will also provide coaching to the business on the implementation of people programs, and at times may be asked to jump into any area of People Ops to help support our team.

WHAT YOU’LL DO:

• Collaborate with business leaders to understand their goals, challenges, and workforce needs, ensuring that HR strategies support overall business objectives.
• Consult with leaders to provide effective coaching and advice on people management, org design, performance, development, HR programs, and policies.
• Support the development and execution of customized talent strategies, including succession planning, talent acquisition, and career growth paths.
• Guide leaders through the performance management process, ensuring we are building a high performance culture by embedding feedback into the employee lifecycle.
• Serve as the point of contact for employee relations issues, leading investigations, handling terminations, and resolving conflicts to foster a positive workplace culture. Provide counsel on activities such as accommodations, leaves, and disciplinary matters.
• Identify and drive initiatives aimed at improving organizational effectiveness, including leadership development, team engagement, and change management.
• Ensure that all HR practices are in compliance with local labor laws and regulations. Assist in the design and implementation of policies that align with both legal standards and company values.
• Lead and support broader People Ops initiatives and ad hoc special projects as needed.

WHO YOU ARE:

• 6-10 years of experience in People Operations, including at least 3+ years as an HR Business Partner or HR Generalist in a high growth company.
• A bachelor's degree is required; bonus points for an advanced degree in organizational psychology, business, HR management, or other relevant field.
• Strong interpersonal skills, high emotional intelligence, and the ability to connect with a wide variety of audiences; able to build rapport quickly with internal stakeholders.
• Excellent verbal and written communication skills that demonstrate a high level of professionalism; comfortable fielding difficult questions and handling sensitive situations
• High ownership mentality, superior project management abilities, and excellent attention to detail are a must. Thrives on getting things done both quickly and accurately.
• Enjoys a “roll up your sleeves” mentality and is comfortable working with ambiguity in a fast-paced environment; willingness to be flexible and adapt to changing situations.
• Maintains the highest standard of confidentiality, discretion, and integrity; demonstrated judgment and ability to deal with sensitive matters effectively 
• Possesses deep knowledge of employment-related laws and regulations as well as extensive experience with HR best practices across the employee lifecycle.

EXTRA CREDIT:

• Knowledge and prior experience with a large non-exempt population in a call center environment
• Experience in health tech and familiarity with the U.S. benefits ecosystem across payers, providers, pharmacy benefits managers (PBMs) and brokers.

BASE SALARY:  $150,000-180,000

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. 

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $130mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global at a valuation of $1 billion. We’re headquartered in New York City, with a satellite office in Denver. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human, first
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate grit
Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is PROUDLY an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.

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