HR Business Partner & Onboarder plays a key role in fostering a positive, compliant, and productive work environment. This position is responsible for managing and resolving complex employee issues, ensuring consistent application of company policies, and supporting both employees and leadership in navigating workplace concerns. The role also supports onboarding execution, system setup, and cross-functional HR processes in a multi-state environment.
Employee Relations & Policy Management
- Demonstrate complete knowledge, understanding, and compliance with company policies and procedures
- Receive, assess, and resolve employee and management questions regarding policies, benefits, and personnel matters
- Provide coaching, interpretation, and guidance on corrective and progressive actions to ensure consistent policy application
- Develop strong partnerships with employees and managers to support HR-related decision-making
- Work closely with operations leadership on employee relations matters
Investigations & Compliance
- Lead and conduct employee investigations related to workplace conduct, employee relations, retaliation, discrimination, and alleged policy violations
- Track, document, and provide feedback on employee grievances in accordance with company policy and legal requirements
- Ensure HR operations comply with all local, state, and federal employment laws and regulations
- Identify trends, risks, and behavioral patterns using data and case insights to recommend solutions
Leaves, Claims & Agency Coordination
- Manage and support processes related to:
- Workers’ compensation claims
- Unemployment claims and inquiries
- Leaves of absence (FMLA, state paid leave, disability, and company leaves)
- Coordinate with third-party administrators, payroll, and leadership to ensure timely and compliant responses
Onboarding Coordination & Facilitation
- Conduct and support new hire onboarding sessions, including employee orientation and HR policy overviews
- Serve as an HR point of contact during onboarding to address questions and ensure a positive new hire experience
- Ensure onboarding tasks are completed accurately and within required timelines
- Experience with HRIS systems is a plus.
- Knowledge of garnishment and unemployment regulations
- Excellent attention to detail and strong organizational skills.
- Ability to handle sensitive information with confidentiality.
- Strong communication skills, both written and verbal.
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
Skills Required
- Spanish/English bilingual
- Knowledge of garnishment and unemployment regulations
- Excellent attention to detail and strong organizational skills
- Ability to handle sensitive information with confidentiality
- Strong written and verbal communication skills
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
- Experience with HRIS systems
What We Do
My Wireless is an AT&T authorized retailer that provides entertainment solutions through the sale of AT&T products and services. Partnered with AT&T Mobility since 2000, the company operates retail locations across major U.S. cities and Puerto Rico. Their mission is to inspire team members through professional growth, instilling the knowledge, habits, and skills necessary to realize their aspirations.
