Associate HR Business Partner - MGD SVC - GA

About Us

PrismHR is the leading payroll, benefits, and HR software for Human Resource Outsourcing (HRO) organizations, including Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs). Powering more than 80,000+ companies, 2.5 million worksite employees, and $85 billion in payroll processed annually, PrismHR is the most efficient, reliable, and scalable software solution to help PEOs and ASOs grow and prosper. The PrismHR platform is a complete, integrated HR solution supporting the full "hire-to-retire” lifecycle of HR services. And PrismHR provides a wide range of additional resources that go beyond just technology and support: PrismHR SEEDS sales and marketing program, the annual PrismHR LIVE Conference, and numerous learning opportunities throughout the year are all designed specifically to help PrismHR customers grow their business.
Position Summary
The HR Business Partner is responsible for the delivery of customized service solutions that positively impact the client’s business resulting in client retention and growth. This role completes client relations functions for the organization and proactively consults and regularly follows up with clients to develop, implement and monitor Human Resources related deliverables which includes identifying legal requirements affecting Human Resources functions and ensuring client policies, procedures and actions are in compliance.
Essential Duties and Responsibilities

• As per the global service model (GSM), work with targeted HR-Centric clients delivering defined HR services.
• Interact with clients to gain knowledge of their business model and drivers, HR practices, goals and objectives.
• Provide customized solutions in accordance with internal standards and HR best practices, prompt issue resolution, timely follow-up and proactive recommendations that enhance communication, productivity, organizational culture and work practices and reduce liability. Solutions include, but are not limited to, handbooks, job descriptions, performance evaluation systems, compensation plans, and hiring/onboarding processes.
• Identify legal and regulatory compliance concerns related to Human Resources and partner with clients to conduct employee coaching, counseling, reductions in force, off-boarding strategy, and act as point of communication between affected employee and client, if needed.
• Recommend training through HR Compliance platform to improve business operations and minimize liability.
• Properly and timely document all client related interactions in the HRIS.
• Manage and resolve complex employee relations issues investigations.
• Work in conjunction with HR Manager and Regional AVP to provide results of completed effective, thorough and objective investigations.
• Escalate complex client issues and follow through to resolution, ensuring appropriate communication to all involved parties. Must adjust effectively while working with different clients who have different structures, processes, requirements or cultures.
• Submit subpoenas/claims within the given deadline.
• Responsible for acting as a liaison between client and internal operations to ensure a positive working relationship with assigned book of clients
• Run point on following client retention processes to retain at risk relationships
• Work with internal teams, client, and agent to achieve a high rate of client retention
• User set-up and training of our client facing web-based payroll and custom reporting software
• Work proactively to facilitate solutions as challenges present themselves
• Maintain open communication regarding clients with the necessary internal teams
• Assist in the tracking and completion of team projects and initiatives
• Review weekly reports to assist with client retention efforts
• Review monthly reports to analyze trends
• Track client repricing requests to ensure timely responses
• Analyze data and review procedures and policies to determine answers to clients’ questions
• File and maintain client records 
• Coordinate the resolution of client issues
• Oversees the operational structural needs of the client to ensure data integrity
• Nurture relationships with business owners, client company contacts, marketing agents and internal staff and departments • Escalate and resolve areas of concern, as raised by clients or internal departments • Monitor company performance against service level agreements and flag potential issues
• Interact with clients to gain knowledge of their business model and drivers, HR practices, goals, and objectives
• Assist with the execution of the service plans by evaluating progress of activities and service requests
• Collaborate with internal departments to ensure seamless delivery of services to clients. Gather and distribute voice of customer feedback to appropriate internal departments
• Build cross-functional partnerships to address issues and manage escalations. Leverage internal relationships to identify opportunities, trends, and process improvements
• Successfully manage client expectations in a fast-paced environment
• Introduce and drive adoption of new products and services to client.
• Assist in announcing to clients, changes in compliance using various communication formats
• Act as part of a team to continually develop and create improved processes and procedures
• Performing annual deliverables client reviews
• Process and prepare memos, correspondence, or other documents
• Schedule appointments and maintain and update appointment calendars
• Attend webinars, seminars and other trainings to stay up to date on laws and best practices.
• Travel (local and long distance) may be required to meet with clients face to face or meet via telephone on a scheduled basis, as determined by size of client, to ensure they are receiving great service and are taking advantage of and utilizing products.
• Special projects and other duties as assigned by supervisor.

Knowledge, Skills, and Abilities

• Excellent organizational and time management skills, personable, wellspoken, and technical skills necessary.
• Demonstrated knowledge and experience in Human Resources best practices with emphasis on employee relations as well as related federal, state and local laws and regulations required.
• Working knowledge of multiple human resources disciplines including, employee relations, organizational diagnosis, performance management, recruitment, compensation and benefits.
• Strong verbal and written communication skills and interpersonal effectiveness at all levels in the organization and across cultures.
• Excellent internal and external customer service skills.
• Bilingual capabilities (English/Spanish) are preferred
• Adheres to KPIs and SOPs according to guidelines established.
• Ability to apply change management initiatives to assist in business transformation.
• Must use logic and reasoning to make immediate decisions under pressure or tight deadlines.
• Ability to make proper judgment calls when presented by a situation/problem.
• Strong sense of business ethics including the ability to handle confidential information appropriately.
• Able to effectively manage multiple projects and attend to daily account and HR matters while maintaining focus and follow through on issues until resolved and delivering results as committed.
• Ability to make recommendations to effectively resolve escalations by using judgment that is consistent with the standards, practices, policies, procedures, regulations and/or government law.
• Outstanding business acumen with the ability to understand and operate from the perspective of the business owner.
• Demonstrated proficiency in conducting root cause analysis and strong problem solving and decision-making skills.
• Ability to research and analyze various types of data.
• Ability to prioritize and efficiently execute a high volume and broad scope of tasks within
• Tight deadlines, competing demands and changes in the work environment.

Education & Experience  

• Bachelor’s degree in Human Resources, Business Administration or a related field or equivalent work experience is required.
• Two (2) to four (4) years HR experience
• Proficiency with Microsoft Office software (Excel, Word, PowerPoint, Teams) and demonstrated ability to learn other applications as needed.
• Experience with various HRIS and payroll platforms preferred.
• PRISM and PEO experience preferred.

Required Licenses And/Or Certifications
PHR, SPHR, SHRM-CP or SHRM-SCP certification preferred. .
Physical, Mental, & Communication Demands
Physical Demands
Physical Demands:
Sedentary Work: Primarily involves sitting for extended periods while working at a desk or computer.
Manual Dexterity: Frequent use of hands and fingers to operate a keyboard, mouse, calculator, printers, and other standard office equipment.
Mobility: Occasional movement within the office to retrieve documents, access equipment, collaborate with team members, and navigate client sites, airports, hotels, or conference venues during travel.
Visual Acuity: Ability to review payroll data, system screens, and written documentation accurately, with reasonable accommodation as needed.
Lifting & Carrying: Minimal physical effort required; may include handling files or light office materials.
Mental Demands:
Cognitive Focus: Requires sustained attention and concentration to analyze complex HR issues, regulatory requirements, client data, and business scenarios
Decision-Making: Frequent use of logic, reasoning, and judgment to make timely, accurate decisions under pressure, tight deadlines, and competing priorities.
Problem Solving: Ability to perform root cause analysis, assess risk, and develop compliant, practical HR solutions across multiple industries and jurisdictions.
Adaptability: Requires mental flexibility to respond effectively to changing regulations, client needs, and business priorities in a fast-paced environment.
Confidentiality Management: Ability to process and safeguard sensitive, confidential, and legally protected information with discretion and professionalism.
Emotional Resilience: Capacity to manage stressful situations, conflict, and sensitive employee relations matters while maintaining composure and professionalism.
Communication Demands:
Verbal Communication: Frequent interaction with clients, business owners, executives, employees, brokers, and internal teams via phone, video, and in-person discussions.
Written Communication: Regular preparation of emails, documentation, reports, policies, and system entries that require clarity, accuracy, and professional tone.
Comprehension & Presentation: Ability to clearly explain complex HR, legal, and compliancerelated concepts to audiences with varying levels of understanding.
Active Listening: Requires attentive listening to accurately gather information, assess concerns, and respond appropriately to client and employee needs.
Interpersonal Communication: Use of tact, diplomacy, and professionalism when addressing sensitive topics, managing escalations, or delivering difficult messages.
Documentation: Ongoing requirement to accurately and timely document client communications, recommendations, and outcomes within designated systems.
Environmental Conditions
This position is performed in a professional office environment and requires regular use of computers and standard office equipment. The work setting is climate-controlled with typical office lighting and low to moderate noise levels. The role involves extended periods of screen time, inperson collaboration and meetings, and minimal exposure to physical hazards. This role may involve extended periods of sitting during travel and meetings, as well as standing and walking during client visits and events.
Disclaimer
This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position.
This position is eligible for the following benefits:

• Health Insurance: Medical, dental, and vision coverage
• Retirement Plan: 401(k) with company match
• Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
• Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.