You’ll be a strategic HR Business Partner, working closely with leaders to shape how people are hired, developed, motivated, and retained. In this role, you’ll support Customer Support, Customer Success, and Professional Services teams while turning people and organizational insights into clear, practical actions that strengthen performance and culture.
You’ll advise leaders on organizational design, coach managers, and use data to identify trends before they become issues. You’ll also be the go-to partner for employee relations in India, helping resolve complex situations with sound judgment, empathy, and a strong understanding of local employment law.
Here’s a breakdown of what you’ll do (not all of it, just the important stuff)Partner with business leaders as a trusted advisor on organizational effectiveness, workforce planning, and people strategies.
Use qualitative and quantitative data to identify trends, inform decisions, and translate analysis into clear priorities and actions.
Lead and resolve complex employee relations matters in India, ensuring fair, compliant, and timely outcomes.
Design, improve, and deliver programs across performance management, career development, coaching, and recognition to support managers and individual contributors.
Drive key HR cycles, including performance, compensation, and talent reviews, within your business area while aligning with global standards and practices.
Stay current on HR best practices and regulatory changes, and proactively guide leaders on their implications for teams.
5+ years of relevant experience as an HR Business Partner or in a similar HR role.
Hands-on experience managing employee relations in India, including complex and sensitive cases.
Proven ability to partner with and influence stakeholders at all levels, including senior leadership.
Track record of managing multiple priorities in a fast-paced environment and delivering complex, time-sensitive work.
Ability to handle confidential information with discretion, sound judgment, and professionalism.
Excellent written and verbal communication skills, including the ability to present and facilitate confidently.
Strong interpersonal and organizational skills, with the ability to build trust and follow through on commitments.
Experience supporting Customer Support, Customer Success, Professional Services, Technology, Product, or similar teams.
A bachelor’s degree in psychology, business administration, communications, human resources, or a related field.
A track record of being adaptable, curious, and proactive, with strong analytical and creative problem-solving skills.
About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
Learn more at diligent.com or follow us on LinkedIn and Facebook
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and US EEOC’s Know Your Rights. We are a drug free workplace.
We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
Skills Required
- 5+ years of relevant experience as an HR Business Partner or in a similar HR role
- Hands-on experience managing complex and sensitive employee relations matters in India
- Ability to partner with and influence stakeholders at all levels, including senior leadership
- Experience managing multiple priorities in a fast-paced environment and delivering complex, time-sensitive work
- Ability to handle confidential information with discretion, sound judgment, and professionalism
- Excellent written and verbal communication skills, including confident presentation and facilitation
- Strong interpersonal and organizational skills, with the ability to build trust and follow through
- Experience supporting Customer Support, Customer Success, Professional Services, Technology, Product, or similar teams
- Bachelor's degree in psychology, business administration, communications, human resources, or a related field
- Adaptable, curious, and proactive approach with strong analytical and creative problem-solving skills
Diligent Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Diligent and has not been reviewed or approved by Diligent.
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Healthcare Strength — Healthcare coverage includes comprehensive medical, dental, and vision options. Wellness programs are also highlighted as part of the package.
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Retirement Support — Retirement offerings include a 401(k) with employer match in the U.S. and regional plans internationally. This structure underscores support for long-term savings.
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Leave & Time Off Breadth — Time off is framed as flexible with “unlimited PTO” and periodic recharge weeks in some areas. Parental leave is also promoted within the global package.
Diligent Insights
What We Do
Diligent is the leading GRC SaaS provider, serving nearly 1 million users from 25,000 organizations around the world. Our software enables holistic and informed conversations about governance, risk and compliance and ensures CEOs, CFOs and the board have an integrated view of audit, risk, information security, ethics and compliance from across the organization. Our world-changing idea is to bring technology, insights and confidence to leaders so they can build more effective, equitable, and successful organizations – and create lasting, positive impact on the world. We seek to empower organizations to be better for their stakeholders and communities, for their customers and employees, for their bottom line. Headquartered in New York, Diligent also has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.
