HR Business Partner, Financial Centre of Excellence

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Position Title: Human Resources Business Partner, Gurgaon Business Centre

Reports To: HR Head – Financial COE, Gurgaon

Position Summary:

Gurgaon Business Center (GBC) is JCI’s second Financial Center of Excellence (FCOE) in India. The FCOE operates as a customer focused business partner to both Corporate and the Business Units.  It provides centralized, efficient and cost-effective financial accounting and transaction processing within a robust control environment. 

This role will have the responsibility as HR partner for functional teams at the FCOE, Gurgaon. This role must deliver best in class human resource programs and policies to best achieve organization’s objectives.

What will you do

• Partner with Team Managers to build an innovative, dynamic & high-performance culture

• Recommend and support formulation of Human Resources policies and objectives on any topic associated with employee relations for GBC

• Determines, recommends and executes employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation including grievance handling

• Operationalize, execute and administer global or regional processes in support of key HR programs and delivery objectives. Manages day-to-day administration of HR processes to ensure timely and accurate execution of transactions

• Drive Learning and development initiatives in alignment with centre’s training needs and enterprise training programs for the responsible Business towers

• Drive continuous improvement initiatives for enhancing the employee experience and measure effectiveness

• Facilitate the HR processes and initiatives for performance management, organization design, employee engagement and organization talent review for the Tower

• Conduct HR interviews, Offer reviews and new joiner induction for the functional teams

• Determine grass root level engagement needs for various employee segments, design and drive initiatives/surveys and recognition program for the functional teams across the center

• Assists with employee communication and feedback through meetings, employee focus group and one-on-one meetings

• Help drive retention by counselling employees, resolving issues of conflict before the need for escalation arises, manage exit interviews, identifying areas of improvement based on exit interview data, counsel managers on employment issues, coach employees by always making oneself available and approachable as a point of contact in situations requiring HR intervention

• Plan and organize team-building events and assist in cultivating a collaborative, friendly and fun work environment at the Center

What we look for

• Master’s in human resources with around 10 years of experience as HR Generalist with at least 3 years as HR Partner for Operation leaders across functions. US MNC exposure will have an edge

• Experience of working in the HR function in a Shared Service Center / BPO organization is a must

• Strong knowledge of applicable statutory compliances and experience of dealing with disciplinary procedure

• Excellent analytical skills with the ability to make meaning out of numbers and to integrate the same into driving business performance and implement frameworks that are relevant

• Strong influencing and presentation skills, collaborative working style with the ability to work closely with line and senior managers in cross culture environment

• Should have strong business acumen and proven ability to understand the priorities, agendas and concerns of internal customers; leverage external and internal sources to gain business savvy and awareness of emerging trends

• Must have a “roll up your sleeves” style; ability to effectively prioritize and a sense of urgency to drive for results. Be highly accountable for individual and team objectives

• Strong process thinking and the ability to deliver results on the ground

• Being a positive role model for employees and the ability to communicate and influence JCI values & behaviors across the business

Diversity & Inclusion: Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate.  Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands.