Summary
The Benefits Specialist supports the City’s health, wellbeing, and retirement programs through employee and retiree-facing support, plan administration, compliance coordination, and vendor management. This role ensures employees have a clear and positive experience navigating their benefits.
Pay Range: $51,563.20 - 65,665.60 (Depending on qualifications and experience)
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Serve as the primary point of contact for employee and retiree related questions as it pertains to health, wellbeing, and retirement benefits.
Guide employees through eligibility, enrollment, qualifying life events, and general benefits navigation.
Partner with carriers and vendors to resolve coverage issues and escalated employee concerns.
Support annual open enrollment, including communications, presentations, scheduling, employee assistance, and documentation.
Support the creation and presentation of and distribute benefits communications such as FAQs, reminders, newsletters, and informational materials.
Partner with team members to support enrollment life cycle including eligibility reviews, dependent verification, enrollment accuracy checks and more.
Minimum Qualifications
High School Diploma or G.E.D
2-3 years of related experience Intermediate experience with MS Office
Ability to comfortably lead employee presentations and meetings
Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
Preferred Qualifications
Education/ Experience
3+ years of direct experience in benefits administration, human resources, or customer support preferred
Advanced level experience in MS Office
Direct experience developing and/or leading group presentations, meetings or events- both instructor-led and virtual
Knowledge, Skills & Abilities
Intermediate knowledge of business practices and procedures
Consistent attention to detail and ability to proactively seek opportunities for process improvements
Strong problem-solving skills
Excellent verbal and written communication skills with the ability to communicate with tact and diplomacy
Ability to present information in an organized, logical manner and ensure execution as expected for all core functions
Excellent customer service and telephone etiquette skills
Ability to work independently and/or in a team environment
Ability to maintain confidentiality in regard to employees’ personal health information
Licenses and Certifications
Valid Class C Texas driver's license
Physical Requirements / Work Environment
The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The incumbent works in a typical office environment; relatively free from unpleasant environmental conditions or hazards.
Skills Required
- High School Diploma or G.E.D
- 2-3 years of related experience
- Intermediate experience with MS Office
- Ability to comfortably lead employee presentations and meetings
- Ability to maintain confidentiality of employees' personal health information
- Valid Class C Texas driver's license
- 3+ years of direct experience in benefits administration, human resources, or customer support
- Advanced level experience in MS Office
- Direct experience developing and/or leading group presentations, meetings or events (in-person and virtual)
What We Do
The City of Garland is a municipal government that provides a variety of residential, government, and business amenities to its residents, and operates its own electric power production and distribution system.
