HR Benefits Assistant

Posted Yesterday
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Knoxville, TN, USA
In-Office
Junior
Retail
The Role
Supports HR benefits administration, including FMLA and leave-of-absence processes, paid family leave, insurance premium arrears, employee inquiries, employment verifications, unemployment claims, EAP information, and benefits billing. Maintains HR intranet content, assists with PlanSource access issues, reviews benefit programs, recommends process improvements, and provides general departmental support.
Summary Generated by Built In
Cellular Sales

HR Benefits Assistant

ClassificationFull-Time / Exempt

Reports toBenefits Supervisor, HR

JOB DESCRIPTION

Summary/Objective

The position provides support to the HR Benefits Supervisor as well as the HR Department as a whole. The main tasks include assisting with FMLA processes, respond to employee questions regarding leave of absence, review current employee benefit programs to ensure adherence to company goals.  Make recommendations to improve processes and efficiency. 


Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Assist with FMLA/LOA administration including individual state Paid Family Leaves.
  • Maintain insurance premium arrears payments and provide notices to employees.
  • Facilitate updates to company intranet (Connect) website for HR department.
  • Assist with other HR responsibilities including:
    • Employee concerns (via phone calls/emails)
    • PlanSource login issues/password resets as needed
    • Verifications of Employment as needed
    • Unemployment claims as needed
    • Provide EAP information to employees as needed/
  • Provide support to other parts of the department on an as needed basis
  • Cross training on Benefits billing
  • Competencies

  • Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.
  • Attention to Detail: Taking responsibility for a thorough and detailed method of working.
  • Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.
  • Time Management: balance focus on small tasks while meeting broad project deadlines.
  • Analytical Thinking: ability to identify inconsistencies to determine cause and recommend solutions.
  • Oral Communication: Shaping and expressing ideas and information in an effective manner.
  • Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
  • Teamwork: Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics.
  • Supervisory ResponsibilityThis position has no supervisory responsibilities.

    Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

    Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

    Position Type/Expected Hours of WorkThis is a full-time position operating during the work week, Monday through Friday, 8:00 a.m. to 5:00 p.m.

    TravelNo travel is expected for this position.

    Required Education and Experience

  • 1 to 3 years of work in office administration
  • Basic working knowledge of FMLA and related state medical leave regulations
  • Preferred Education and Experience

  • Proficient with Microsoft/Outlook
  • Proficient with Excel spreadsheets
  • Additional Eligibility Qualifications (Knowledge, Skills, Abilities)None

    Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


    Skills Required

    • 1 to 3 years of work in office administration
    • Basic working knowledge of FMLA and related state medical leave regulations
    • Proficiency with Microsoft and Outlook
    • Proficiency with Excel spreadsheets
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    The Company
    HQ: Knoxville, TN
    5,189 Employees
    Year Founded: 1993

    What We Do

    We take wireless personally. As Verizon's premier retail partner, we sell the latest smartphones, tablets, smartwatches, and accessories from the world's most innovative brands. From the start, our dedication to knowledgeable, in-person service has been our signature. For nearly 30 years, we’ve built our reputation as the best in the industry by providing outstanding customer experiences. What started as a single location in Knoxville, TN has since grown to nearly 800 stores across 40 states with over 7,000 team members. Even as we’ve expanded, our core values have remained the same. We emphasize hard work, collaboration, and striving for mutual success at every corner of our company. We're a company built on better experiences. We invest in our people -- providing the training, insight, and mentorship needed to excel -- so that they can provide our customers with support and expertise that helps to connect them with the right devices. There are plenty of reasons to join our team. Here are our top five: Sell the best. We carry the Verizon products and services that customers love. Life-changing income. Uncapped earning potential for the life you want. An exciting future. Grow your skill, gain advancement opportunities, and thrive. A reason to excel. Our compensation structure ensures great pay for great performance. Incredible work culture. We strive for collaboration, support, and mutual success. Apply today to start a career you’ll love.

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