Company Description
We're Sutherland!
With a presence in 60 locations worldwide, Sutherland has been thriving in Bulgaria since 2008. Our 2,000+ employees across Sofia, Varna, and Burgas, or working remotely, provide support in 17 languages.
At Sutherland, you'll collaborate with exceptional talent on exciting projects for global brands, fostering growth and honing skills in a vibrant atmosphere.
Job Description
What Are We Seeking?
Our client, a global e-commerce leader, offers an opportunity to represent a prestigious brand, elevating your career. We are seeking professionals with top-notch problem-solving skills and professionalism.
Your Responsibilities:
- Address partner queries promptly and professionally.
- Prioritize effective solutions for partners' needs.
- Uphold company standards and radiate positivity.
- Thrive in collaborative teamwork environments.
Your Qualifications:
- Excellent Romanian proficiency (B2H)
- Great command of English (B2)
- Previous customer service experience preferred.
- Strong communication skills to nurture customer relationships.
- Ability to multitask and make swift decisions.
- Kindness and politeness are key.
- Aptitude for simplifying complex information.
What You'll Receive:
- Job security with a permanent contract.
- Additional health and life insurance coverage.
- Generous annual leave, including wellness days.
- Paid breaks to recharge.
- Food vouchers to fuel your day.
- Clear career advancement opportunities.
- Remote work flexibility.
- Competitive salary package.
- World-class on-the-job training.
More Reasons to Join Us:
- Fully digital employee services via eSignature.
- Employee assistance program for support anytime.
- Exclusive employee discount portal.
- Lucrative referral program.
- Rewards and recognition for excellence.
- Relocation assistance available.
- Subsidized multisport card.
- In-house learning and development portals.
- Engaging office events and wellness initiatives.
- Gift for birth or adoption.
- Corporate social responsibility events.
- Exposure to global business practices.
Additional Information
All your information will be kept confidential according to EEO guidelines.
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences!
Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.
For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation.
We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another.
We call it One Sutherland. #MakeDigitalHuman
