Customer Service Representative

Title: Customer Service Representative / HR Assistant
Location: Tempa, FL
Duration: 6 Months Contract
This position requires having Service Now experience along with payroll inquiry resolution. They don’t need to know how to process payroll; rather, they need to understand the logic of how timekeeping and payroll work to answer employee questions.

Prior contact center experience and inbound phone calls case management. Calls can be related to pay inquires, LOA, etc
Job Description:

• Responsible for providing administrative support by documenting employee data changes, performance reports and communications. Qualifications: Bachelor's Degree
• HR Contact Center Support to include answering inbound phone calls, creating cases, payroll inquiry support, and other administrative duties as assigned.
• The role is more of a high-caliber customer service representative and maintaining data versus a typical HR role
• Attention to detail and critical thinking skills are a must
• Potential for extensions
• Use of case management software and call management software preferred. They use ServiceNow for Case Management.
• Microsoft Outlook/Teams/Excel experience.
• Looking for at least 5 years of years experience
• Spanish language skills highly preferred.

Call Center

• Answer and field all types of calls that come in – provide assistance and/or direction.

Payroll Support

• Closely partner with the Payroll team as it relates to inquiries
• Field employee and HR payroll questions to properly direct them to the right resolution

Day-to-day Support

• Provide One HR expertise and support to the HR community and employees
• Tuition Reimbursement processing
• Employee Verifications
• Policy Questions & Compliance and Policy Acknowledgements