HR Advisor & Employee Relations Specialist – Billerica, MA, Greensboro, NC, or Phoenix, AZ

This is a role for someone who wants ownership: you'll manage cases end-to-end, coach managers through difficult moments, and help shape how ER practices operate across the organization.

The impact you'll have:

Employee Relations

• Own a broad range of employee relations matters — intake, fact-finding, risk assessment, documentation, and resolution — with the judgment to identify when to escalate high-risk or complex matters to HR Business Partners.

• Coach managers through performance, behavior, conflict, and policy-related issues, ensuring alignment with CA's values and strategic priorities.

• Conduct investigations and assess severity, risk, and next steps using established frameworks.

• Maintain thorough, accurate, and compliant case documentation, and contribute to the ongoing development of ER practices across the organization.

Manager Coaching & Capability Building

• Proactively coach managers on performance management, feedback delivery, and conflict resolution — building their confidence and capability to navigate people decisions independently over time.

• Advise on consistent application of company policy, and help prepare managers for difficult conversations.

• Partner with hiring managers on crafting job descriptions that align talent needs with business priorities.

HR Operations & Case Management

• Own end-to-end case management for assigned matters — triage, prioritization, resolution, and closure within defined SLAs.

• Identify recurring issues, trends, or process gaps, and bring insights forward to HR Business Partners and Centers of Excellence to inform broader practice.

• Contribute to SOPs, knowledge articles, and documentation standards; support core HR processes including onboarding, offboarding, and performance management.

Process & Consistency

• Ensure consistent application of HR policies and standards across teams.

• Support recurring people processes — goal setting, performance cycles, talent reviews, compensation planning — alongside HR Business Partners and Centers of Excellence.

• Provide feedback to HR leadership on process effectiveness and employee experience trends.

Collaboration

• Partner closely with HR Business Partners, HR Operations, and Legal to reach sound, well-documented resolutions to employee matters.

• Contribute to cross-functional HR initiatives and reinforce a "One Team" approach across regions and functions.

What we're looking for:

Must-have:

• 5–7 years of experience in employee relations, with demonstrated end-to-end ownership of investigations and casework (not primarily a supporting role).

• Strong working knowledge of federal, state, and local employment law and HR risk management.

• Proven ability to coach managers through performance, behavior, conflict, and policy matters — including delivering difficult messages clearly and professionally.

• Strong operational rigor: ability to manage multiple concurrent cases, prioritize effectively, and meet SLAs while maintaining thorough documentation.

• Experience with HR case management systems (e.g., Workday, ServiceNow, HR Acuity).

Preferred:

• Multi-state ER experience.

• Experience supporting a remote or hybrid, geographically distributed workforce.

• Exposure to process improvement, SOP development, or change management.

• HR certification(s) (e.g., PHR, SHRM-CP).

Location & Travel

• This role is based in our N. Billerica, MA, Greensboro, NC,or Phoenix, AZ office and follows a hybrid schedule, averaging 1-3 in-office days per week.

• Occasional travel to other offices (1–2x per year).

• Candidates must live within commuting distance of N. Billerica, MA.

Salary range for this role $69,250 - $118,250