About Us
Vertex Service Partners is a home improvement services company focused on residential roofing and other exterior services across the United States. Backed by Alpine Investors, a top-decile private equity fund with $4.0 billion of committed capital, Vertex is building a best-in-class national platform. Our company is built on our core values—servant leadership, unwavering character, a growth mindset, persistence, empowerment, pace, and fun—and guided by three pillars: being the Employer of Choice, Partner of Choice, and Contractor of Choice. We offer transformative support in operations, marketing, training, talent, finance, and technology, all while preserving the autonomy of local brands.
Join Vertex Service Partners as a Human Resources Administrator! We are seeking an enthusiastic individual to support a region of our partner companies by providing direct support and execution of employee services. The ideal candidate enjoys the operational function of human resources while providing excellent support to our employees. They should be detail orientated, have great time management and enjoy executing weekly operational HR tasks while collaborating with a growing team of HR professionals. Must be able to build strong relationships, communicate effectively, and be an adaptable team player!
Key Responsibilities:
New Hire Onboarding
- Manage end-to-end onboarding in partnership with the talent acquisition team and local management.
- Coordinate check lists and initiate ADP onboarding.
- Ensure compliance with I-9 verification and E-Verify processes.
- Assist in facilitating a great Day 1 experience.
Employee Data Management
- Maintain accurate employee records, including pay changes, job titles, and reporting structures.
- Process employee terminations and support HRIS maintenance and reporting.
- Support the migration of new acquisitions into the centralized system.
Payroll Support
- Administer weekly payroll processing, including timecard approvals, prorations, commissions, and garnishments.
- Ensure accurate calculation and reporting of payroll items.
- Coordinate tax jurisdiction setup and manage manual payroll adjustments.
Benefits and Leave Administration
- Conduct benefits orientation and ensure timely enrollment for new hires.
- Manage open enrollment, FMLA, and other leave administration processes.
- Coordinate pay adjustments during leave and manage missed benefit deductions.
Reporting and Compliance
- Assist with payroll audits and ensure compliance with employment laws.
- Prepare year-end tax documents, including W-2 and 1095 forms.
Employee Engagement
- Support employee inquiries and manage response time efficiently
- Assist with company engagement surveys and culture building both regionally and at the corporate level
Qualifications & Characteristics
Required:
- Bachelor’s degree in human resources, Business Administration, or related field
- 2-4 years of HR generalist (or related administrative) experience covering the various areas in the job description
- Proficiency in using office software applications such as Microsoft Office Suite
- Strong organizational and time management skills
- Exceptional communication skill, both written and verbal, and relationship building skills
- Detail orientated with strong data and process capabilities
- An unwavering ambition to support business leaders and employees at the highest levels
- Ability to balance a multitude of priorities
- Ability to handle confidential information with discretion and maintain a high level of professionalism
- Displays our values of Servant Leadership, Unwavering Character, Growth Mindset, Persistence, Empowerment, Pace and Fun
- Scrappy and resourceful!
Preferred:
- Proficiency in using HR Systems, ADP Workforce Now experience
- Certification in Human Resources (e.g., SHRM-CP, PHR)
- Some understanding of employment laws, familiarity with the North Eastern US
What You’ll Get
- Competitive salary (based on experience) & benefits
- Professional development opportunities.
- Opportunities for growth within a fast-paced, innovative company
Compensation
- Competitive base salary with a target range of $60,000-65,000.
- This position is Hybrid and based in the Charlotte Southpark area.
Compensation for this role may be provided as hourly pay, salary, commission, piece-rate, bonuses, incentives, or a combination of these methods, depending on the position. The “Estimate of Total Expected Annual Earnings” listed reflects our good-faith estimate of what we reasonably expect to pay for this role, based on factors such as experience, skills, candidate geographic location, state the job is located in, historical trends, and business needs. Actual earnings may vary.
Where required by law, we also provide a general description of benefits and other forms of compensation offered, which may include health insurance, retirement plans, paid time off, and other employee programs.
Benefits:
Full-time employees are eligible to participate in the following benefits:
- Health, Dental, and Vision Insurance
- 401(k) with company match
- Company sponsored Life and AD&D coverage
- Paid Time Off
- Opportunities for growth and on-the-job training
Why Join Us?
- Build Something Big – Shape processes for a rapidly growing organization.
- Growth-Oriented Culture – Work in a dynamic, people-first environment.
- Make an Impact Across Regions – Partner with business leaders to drive meaningful change.
Apply Today!
Vertex Service Partners is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, military service, or any other protected class. If you need a reasonable accommodation due to a disability, please contact Human Resources with your request and contact information. Applicant Privacy Policy
Skills Required
- Bachelor's degree in Human Resources, Business Administration, or related field
- 2-4 years HR generalist or related administrative experience
- Proficiency with Microsoft Office Suite
- Experience with payroll processing (timecard approvals, prorations, commissions, garnishments)
- Experience with onboarding processes, I-9 verification, and E-Verify
- Experience maintaining employee records, HRIS maintenance, and reporting
- Benefits and leave administration experience (open enrollment, FMLA, leave pay adjustments)
- Strong organizational, time management, written and verbal communication, and relationship-building skills
- Ability to handle confidential information with discretion and maintain professionalism
- Displays company values (Servant Leadership, Unwavering Character, Growth Mindset, Persistence, Empowerment, Pace, Fun) and is resourceful
- Proficiency in HR systems (ADP Workforce Now)
- HR certification (e.g., SHRM-CP, PHR)
- Some understanding of employment laws and familiarity with the Northeastern US
What We Do
Vertex Service Partners is building a community of like-minded companies and leaders that aspire to provide compelling career opportunities for employees and build enduring relationships of trust with homeowners by consistently delivering amazing customer experience. Vertex operates with four core tenants: (1) Contractor of Choice, (2) Employer of Choice, (3) Partner of Choice, and (4) Growth Mindset. Contractor of Choice: We seek to build a customer experience that is 50x better than the competition’s. We utilize technology, best practice sharing, and a customer-first mindset that permeates to our core throughout our organizations to consistently innovate and provide a world-class customer experience that delivers peace of mind to our customers. Employer of Choice: We believe that people are the core drivers of success in any company. Being the best place to work is the only way to win. Our brands aspire to be the destination of choice for estimators, tradespeople, and leaders; create cultures and brands that people are proud to work for; and offer best-in-class training and compelling career paths. Partner of Choice: We strive to make a partnership with Vertex the best decision an owner makes, for themselves and their team. Growth Mindset: We are Relentless in Our Pursuit of Perfection. We exist to serve and to help our Partners become stronger, better, true versions of themselves, allowing them to realize their full potential, be the best employer and service provider in their local community, and honor the legacy of those individuals who started the business. We provide a wide range of world-class resources through our Partner Services team to help businesses flourish for the long-term.
