HR Administrator / HRA

WHO WE ARE 🌍

We help creators get more out of every conversation with Instagram-focused automations and support for other channels like Messenger, WhatsApp, and TikTok. The result? Better engagement, more sales, and real, sustainable growth.

With a diverse team of 350+ people spread across three continents, we’re building the leading Chat Marketing platform that is used — and loved — by more than 1.5 million customers worldwide.

WHO WE'RE LOOKING FOR 🌟

We’re looking for a proactive, detail-oriented HR Administrator (HRA) to help us build and scale Manychat’s HR operations across the US. You will ensure compliant, accurate, and efficient HR administration while supporting a seamless employee experience. You’ll collaborate closely with People, Talent acquisition and Accounting teams to maintain high-quality employee records, streamline lifecycle processes, and ensure our HR foundation supports Manychat’s growth.

WHAT YOU’LL DO 🚀

Drive HR Administration Excellence

• Maintain accurate employee records and documentation in HRIS systems across multiple states.
• Manage contracts, addendums, renewals, and all essential employment documentation.
• Lead administrative components of prebording, hiring, transfers, promotions, and offbording.
• Process payroll adjustments and update Finance team. Support setting up payroll in new states (registrations, unemployment insurance, local tax accounts, etc.).
• Provide timely and clear support to employees and managers on HR administration questions.

Support Policies & Process Improvements

• Draft and update policies, employee handbooks, and internal HR procedures.
• Translate legal and compliance requirements into practical processes and documentation.
• Identify risks, gaps, or inefficiencies and propose scalable solutions for improving the HR administration procedures.
• Proactively contribute to cross-functional HR and operational projects.

Ensure Multi-State Compliance

• Stay current on federal and state labor laws and ensure internal processes reflect requirements.
• Research employment laws and compliance requirements, implement rules for newly added states as the company expands. Translate them into practical processes and documentation (policies, checklists, templates).
• Collaborate with legal partners and external vendors to validate compliant practices.
• Support audits and internal reviews with accurate documentation.

TO SHINE IN THIS ROLE 💥

You’ll need:

• 5+ years of HR administration experience across multiple US states.
• Strong understanding of HR compliance, labor law and regulatory requirements.
• Excellent English communication skills.
• High attention to detail, hands-on ownership, and comfort operating independently.
• Ability to manage multiple priorities, maintain confidentiality, and work cross-functionally.
• A growth and learning mindset, eager to refine processes as the company scales.

WHAT WE OFFER 🤗

We care deeply about your growth, well-being, and comfort:

• 📚 Annual professional development reimbursement for conference tickets, online courses, and other relevant resources to help you grow.
• 💙Comprehensive medical, dental, and vision coverage for you and your dependents.
• 🪴 Hybrid work and generous leave options to prioritize your work-life balance.
• 🍽️ In-office perks, including free meals and snacks.
• 🤝 Company-funded sport activities, annual offsites and team-building events.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.