HR Administrative Assistant/Receptionist

JOB SUMMARY:
The HR Administrative Assistant I ensures a welcoming, organized, and efficient environment for employees, members, and visitors. This role combines front desk responsibilities with foundational HR administrative support, helping maintain daily operations and uphold professional service standards across the organization. The HR Administrative Assistant I focuses on timely task execution, accuracy, excellent member service, and the consistent application of established procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain consistent front desk coverage and follow established procedures for coordinating backup coverage when needed.
• Greet and direct visitors, employees, and vendors in a professional and timely manner.
• Answer, screen, and route incoming calls.
• Process and distribute incoming and outgoing mail, courier deliveries, and interoffice correspondence.
• Log dealer contracts, FedEx/UPS deliveries, and specialized incoming items accurately and timely.
• Notify employees of special deliveries or requests.
• Process parking refunds and maintain related documentation.
• Coordinate office supply orders in accordance with established procedures to maintain appropriate inventory levels.
• Prepare new member account packets.
• Assist with lunch meeting logistics by placing orders and coordinating delivery when requested.
• Maintain and update the front desk procedure manual to ensure information remains accurate and current.
• Complete all courses assigned in BVS in accordance with Credit Union policy.
• Proactively demonstrate the TVFCU core values of integrity, honesty, flexibility, teamwork, leadership, accountability and strong relationships in every interaction with members.
• Perform other duties as assigned.

EDUCATIONAL AND WORK EXPERIENCE REQUIREMENTS:

• High school diploma or equivalent required; some college preferred.
• Friendly, approachable demeanor with a genuine desire to help.
• Proficiency in Microsoft Word, Excel, and Outlook; experience with HRIS systems preferred.
• Strong verbal and written communication skills.
• Ability to remain focused and accurate while managing interruptions.
• Strong organizational skills with the ability to multitask and adapt to changing needs.
• Ability to follow established procedures while exercising appropriate judgment when questions or unusual situations arise.
• High degree of professionalism and ability to handle sensitive information with discretion.
• Dependable attendance and reliable work habits.

If you are considered for an offer of employment at TVFCU, you must successfully complete a pre-employment screen that includes:

• Verification of education, employment and other pertinent data included on your employment application, and eligibility to work in the United States
• Criminal background check and drug screening
• Pre-employment credit check required

Pre-employment screening helps TVFCU provide a safe environment for our members and employees, minimize risk, and ensure federal compliance.