HR Admin, Specialist

Join us on a journey of endless possibilities

At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.

With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.

Learn more at www.stradaglobal.com

HR Admin/Customer Care, Specialist

THE ROLE

Responsible for supporting the operational teams to ensure they are skilled and knowledgeable in meeting our client(s) deadlines, whilst also working closely with Team Lead and Management to provide the best service to our clients by delivering their functional and technical expertise support a selection of clients.

RESPONSIBILITIES

• Support Managers with client engagement ensuring all information is accurate and provided on time
• Provide support and guidance for all implementations and go lives
• Provide daily functional support to the teams, to support the successful delivery of service
• Responsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs) and other process documentation
• Ensure and Sign Off System Maintenance Testing
• Support the review of process documentation shared with the Client to ensure its fit for purpose
• Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
• Support Team Lead in effective monitoring ticket queues using the appropriate BI tools to ensure tickets are handled per the defined timelines, correct categorization, do not exceed expected thresholds and are processed per defined quality standards
• Support Team Lead in effective monitoring and tracking all client SLAs using the appropriate BI tools to ensure adherence to reporting calendar and standard processes; if SLA are not being met, root cause and action plan to be collected and followed-up
• Report all possible deviations from the contractually defined standard scope of service to Team Lead and Operations Manager to help ensuring the Change Request process and the Defective Input process is followed
• Understand global standard processes as well as contractual scope of service for the supported team
• Detect and report to Team Lead possible inefficiencies in processes and help to solve them
• Support Team Lead in managing accesses to all applicable systems for the supported teams
• Work with Team Lead to support and manage the team to ensure SOC compliance
• Support Team Lead in managing security incidents as per the defined process
• Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programs
• Ability to recognize and deal appropriately with sensitive and confidential information
• Proactively identify improvement and automation opportunities
• Support Team Lead with the resolution of client escalations, along with lessons learnt
• Upskill and develop team members through training delivery and coaching to enable them to fulfil their role

• Ensure that Security Standards are adhered and followed

• Time Recording to be completed on time and accurately
• Contribute to team meetings and raise any issues immediately to Team Lead and Operations Manager, as applicable

• To be up to date with all company announcements and communications

• Build good relationships with all lines of businesses where appropriate
• Participates in projects and activities as needed and assigned

REQUIREMENTS

• Min. 2-3 years relevant experience in HR consulting, HR/Payroll Outsourcing or Corporate environment
• HRIS expertise: Workday, SAP, or PeopleSoft knowledge preferred
• Strong experience and expertise in HR/Payroll/Benefit data management and Customer Care
• Previous experience with new Client implementation, Change Requests, data interfaces is strongly desirable
• Ability to identify and mitigate risks
• Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint
• Flexibility to support a global and fast paced environment
• Attention to detail
• Excellent written and verbal skills
• Self-motivated and a willingness to learn
• Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures
• Fluent English both written and spoken allowing effective communication in professional environment
• Additional language would be a big plan

• Availability to cover required work shifts and Bank Holidays, if needed
• Hybrid position: availability for office-based work as needed
• BA/BS in a business-related field such as accounting, Human Resources or Business or equivalent combination of education & experience is desirable

At Strada, our values guide everything we do:

• Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
• Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
• Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
• Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
• Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.

Benefits

At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.

Our commitment to Diversity and Inclusion

Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.

Diversity Policy Statement

Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter.

Authorization to work in the Employing Country

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.