HR Admin, Associate

RESPONSIBILITIES

• Use HR Administration expertise to advise upon client queries/issues and ensure a good understanding of Client specific processes and tasks.
• Independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs.
• Ensure Data Management is performed accurately and on time.
• Ensure Tickets and Calls are responded within SLA timescales and to a high standard.
• Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation.  Support the updates of DWIs, if required.
• Proficient in using systems and tools.
• SOC Controls completed on time and with the necessary evidence.
• Conduct Knowledge Transfer sessions related to Client/Country specific processes and ensure the audience has understood and can put into practice.
• All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate.
• Highlight to Service Manager any deviations from the standard scope of service.
• Ability to recognize and deal appropriately with sensitive and confidential information.
• Successful completion of all learning objectives.

• Time Recording to be completed accurately and on time.

• Strada Security Standards are adhered and followed.

• Contribute to team meetings and raise any issues immediately to your Service Manager.
• Ensure you are up to date with all Strada HR announcements and communications.

• Build good relationships with all lines of businesses where appropriate.

• Update internal stakeholders, when needed, in a timely and accurate way.
• Participates in projects and activities as needed and assigned.

REQUIREMENTS

• Good knowledge of MS Office tools such as Excel, Word, and PowerPoint
• Flexibility to support a global and fast paced environment
• Attention to detail
• Excellent written and verbal skills
• Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures

Essential

• High School/University diploma or equivalent
• HRIS knowledge
• High level of English spoken and written allowing everyday work communication in this language
• Additional language(s) as required for a specific position

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.