At River Terrace Resort, you can enjoy an incredible work environment in the heart of downtown Gatlinburg, Tennessee, overlooking the scenic Little Pigeon Forge River and near the entrance to Great Smoky Mountains National Park. As a member of the River Terrace Resort team, you will have a great opportunity to meet and engage with guests who have arrived to enjoy the beautiful Great Smoky Mountains, and all the incredible family-friendly attractions located throughout the area. As part of Westgate Resorts, recognized by U.S. News?as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.
Job DescriptionThe Houseperson plays a critical role in supporting the housekeeping team by maintaining cleanliness in guest and public areas, managing linen and trash logistics, and ensuring that housekeeping closets and supplies are well-organized. This position assists housekeepers with room preparation, handles the delivery and removal of items such as cribs and highchairs, and contributes to the overall guest experience by keeping the property clean, safe, and welcoming. The Houseperson is expected to respond to guest requests professionally, uphold safety standards, and represent Westgate Resorts with a high level of integrity and service.
As a Houseperson, you will:
- Assist housekeepers with stripping units of soiled linen and trash
- Support cleaning of guest units, including pet cleans and deep cleans
- Clean walkways, stairways, corridors, elevators, guest laundry rooms, and front entrances
- Deliver linen bags/buckets to checkout unit doors and pick up soiled linens for processing
- Rotate laundry bins and maintain the cleanliness of laundry chute closets
- Remove and place cribs, highchairs, and other equipment in designated pickup areas
- Collect and dispose of trash from guest units, public areas, and outdoor enclosures
- Maintain housekeeping, storage, and linen closets neat, clean, and stocked
- Deliver and organize linens in building closets
- Ensure empty buckets and supplies are placed in designated areas
- Use all equipment and supplies properly and safely
- Secure and return all issued keys and maintain orderly carts and equipment
- Report damaged items, lost & found, and safety concerns promptly
- Respond to guest and owner requests professionally and promptly
- Assist with training new team members and support other departments as needed
- Represent Westgate Resorts with professionalism and promote company values
- Perform other duties as assigned
To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.
Qualifications- Strong communication and customer service skills
- Must be comfortable working in a variety of outdoor weather conditions (i.e., hot, cold, wet, humid, etc.)
- Must be able to lift 50 pounds
- Flexible working hours, able to work on weekends, holidays, and evenings
- Must have a valid driver's license
- Required to pass a background check, drug test, and prove eligibility to work in the United States
Why Westgate?
- Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
- Paid Time Off – Vacation, Sick, and Personal Time to Recharge
- Paid Holidays
- 401(k) with Generous Company Match to Support Your Future
- Daily Pay – Access Your Earnings When You Need Them
- Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
- Wellness Programs to Support Your Well-Being
- Flexible Spending Accounts (FSA)
- Tuition Assistance to Help You Grow Your Career
- Military Leave
- Employee Assistance Program (EAP) – Support When You Need It Most
- Life, Disability, Accident, Critical Illness, and Hospital Insurance
- Pet Insurance for Your Furry Family Members
- Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
- Low-Cost Gym Membership
- NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents After 1 Year of Service
- Career Growth and Advancement Opportunities
- Community Involvement – Give Back and Make an Impact
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
Skills Required
- Strong communication and customer service skills
- Comfort working in hot, cold, wet, humid, and other outdoor weather conditions
- Ability to lift 50 pounds
- Flexible availability for weekends, holidays, and evenings
- Valid driver's license
- Pass a background check
- Pass a drug test
- Proof of eligibility to work in the United States
What We Do
Westgate Resorts is a diversified American hospitality and timeshare company headquartered in Orlando, Florida. As the largest privately held timeshare company in the world, it operates a portfolio of more than 60 properties, offering a collection of world-class, family-oriented luxury resorts. The company focuses on delivering high-quality vacation ownership experiences and hospitality services for families across various destinations.
