JOB DESCRIPTION – HOUSEPERSON
OUR STORY
With 424 guest rooms and nearly 25,000 square feet of event space including a Grand Ballroom that can host up to 800 guests, Chicago Marriott Naperville is a flagship hotel in Naperville, IL, voted one of America’s coolest suburbs. Discover a prestigious hotel providing incomparable service while providing a FUN and collaborative work environment. This is a fantastic opportunity to work alongside of and learn from a seasoned team while growing your career.
BENEFITS
- Competitive compensation package
- Full benefits package, including 401K and paid time off
- Professional development
- Hotel discounts at locations worldwide
JOB DESCRIPTION
The Houseperson provides support to the housekeeping team by ensuring that guest rooms, public areas, and back-of-house areas are properly stocked, organized, and maintained. This role plays a vital part in supporting the room attendants, laundry attendants, and housekeeping leaders in a timely and efficient manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Deliver clean linens, towels, amenities, and supplies to guest rooms and housekeeping carts.
- Remove soiled linens, trash, and guest room items as directed.
- Assist room attendants with heavy or large items, such as luggage or furniture.
- Maintain housekeeping carts, storage areas, and supply rooms in a neat and organized manner.
- Ensure guest floors, corridors, and service areas are free of obstacles and hazards.
- Restock housekeeping closets with necessary cleaning supplies, linens, and amenities.
- Assist in cleaning public areas, back-of-house spaces, or other areas as needed.
- Report any maintenance issues or safety hazards to the housekeeping supervisor promptly.
- Support special projects such as deep cleaning, room setup for VIPs, or hotel events.
- Wash and polish water glasses for guest rooms.
REQUIREMENTS
- 6 months + housekeeping experience in a hotel environment preferred.
- Must be able to verbally communicate clearly with guests and fellow employees.
- Must be able to make appropriate judgements relative to the process of cleaning guest rooms.
- Must be able to stand for extended periods of time.
- Must be able to push, pull, and lift heavy objects.
HOURS
Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, 365 days a year- any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime. Also, depending on business demands, hours may be reduced at any time.
Skills Required
- At least 6 months of housekeeping experience in a hotel environment
- Ability to communicate clearly and verbally with guests and employees
- Ability to make appropriate judgments during guest room cleaning processes
- Ability to stand for extended periods
- Ability to push, pull, and lift heavy objects
What We Do
Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2023 Hotel Business Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates. Janko Hospitality: Midwestern Hospitality, World-class Service.
