HOUSE ATTENDANT
Reports to: Housekeeping Supervisor
Department: Rooms
OUR STORY
Edgy. Social. Dynamic. This is who we are. Welcome to a fine-art inspired, boutique hotel. A place to have fun. A place where we foster a spontaneous and ever-changing environment through art and unique signature experiences. A place to create unforgettable connections and memories for our guests. Refreshingly uncommon. Anything but generic. Welcome to The Rose Hotel.
BENEFITS
- Competitive compensation package
- Competitive Paid Time Off policy
- Full benefits package, including 401K and paid time off
- Professional development
- Hotel discounts at locations worldwide
JOB DESCRIPTION
A house attendant at The Rose Hotel is responsible for cleaning and maintaining guest rooms and public areas according to hotel standards and policies. This includes making beds, dusting, vacuuming, and replenishing amenities. They must ensure rooms are ready for guest occupancy and report any maintenance issues to supervisors promptly. Must provide attentive courteous and efficient service to guests, contributing to the overall guest experience and satisfaction. The position requires flexibility in working hours, including weekends and holidays, and strong customer service skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Work rotating shifts, including weekends and holidays, and independently follow task priorities.
- Adhere to key security procedures.
- Assist room attendants by delivering and collecting supplies, linen, and amenities.
- Clean and sanitize guest rooms, restrooms, furniture, and public areas (e.g., stairwells, hallways, fitness center, laundry room).
- Replenish supplies and maintain organized linen closets.
- Complete daily housekeeping reports.
- Follow safety and security guidelines, working with cleaning chemicals as needed.
- Assist guests and team members courteously, maintaining a friendly demeanor.
- Ability to lift up to 40 lbs. and perform tasks requiring bending, stooping, twisting, and standing for long periods.
- Good vision required for cleaning tasks.
QUALIFICATIONS:
- High School Diploma or equivalent work experience.
- Previous customer service or hotel experience preferred.
- Strong communication, organizational, and customer service skills.
Skills Required
- High school diploma or equivalent work experience
- Previous customer service or hotel experience
- Strong communication skills
- Strong organizational skills
- Strong customer service skills
- Ability to lift up to 40 pounds
- Good vision for cleaning tasks
- Ability to work rotating shifts, weekends, and holidays
What We Do
Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2023 Hotel Business Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates. Janko Hospitality: Midwestern Hospitality, World-class Service.
