Houseperson

Summary of Position

The primary function of a Houseperson is to assure the overall success of the hotel by meeting or exceeding the guest expectation for public area cleanliness and by assisting in the delivery of guest service. 

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Along with complying with all laws, company policy, brand standards, the following are the Essential Functions of this position: 

• This position is empowered to guarantee total guest satisfaction assisting all guest sincerely and courteously.  Going the extra mile to ensure total guest satisfaction
• Displays hospitality, professionalism, and projects a favorable image of the company and property to the public at all times. 
• Takes pride in representing the company and property professionally with our guests, associates, and vendors.
• Ensures that all transactions with our guests, associates, and vendors are handled in a legal and ethical manner. 
• Complies with company, department & brand standards
• Completes training as required by company, property and brand.
• Maintains a clean and neat appearance at all times. A complete uniform (or business attire for non-uniformed associates) must be worn at all times in public areas, including a name tag. 
• Must be able to work flexible hours/schedule, including evenings, weekends, and holidays. 
• Have a thorough knowledge of emergency procedures.
• Maintains equipment such as vacuum and cleaning equipment.  Empties vacuum cleaner bag as necessary.
• Notifies supervisor when shortage of supplies is noticed.
• Remove trash and dirty linens from housekeeping carts.
• Ensures that hotel public areas are within the standards of Yonah and Brand Standards.
• Clean furniture, elevators, glass, planters, etc. in public areas such as lobby, pool and public restrooms.
• Sweep and vacuum floors, hallways and stairwells.
• Report maintenance problems and complete work repair orders.
• Spot clean walls, carpets, light fixtures, etc., store housekeeping carts at the end of the day.
• Pick up trash from parking lot and garden areas.
• Write maintenance orders as needed.
• Turn in articles left in rooms to management for "Lost and Found" handling following hotel procedures. 
• Replenish storeroom supplies. o Rotate linens in storerooms. Maintain shelf organization in the storerooms.
• Maintain safe working conditions and security within department and hotel. o Follow all safety rules and procedures. 
• Have a thorough knowledge of emergency procedures. 
• Take corrective action where required to improve safety of work areas.
• Maintain security of keys and hotel as assigned.
• Deliver special request items such as cribs to guest rooms.
• Any other duties that are required at the direction of the supervisor.   

Supervisory Responsibility

• None

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping and crouching. The position may require occasional lifting of products weighing up to 50 pounds.

Qualifications and/or Experience

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions of this position.  

• High School Education or Equivalent is Required.
• Experience preferred.

Competencies

• Excellent interpersonal communication skills.
• A strong business orientation, capable of and comfortable with operating in an environment, which places high expectation on integrity and relationship building skills. 
• A ‘roll up the sleeves’ leader who is detail oriented with a strong work ethic.
• Someone who is creative yet has common sense and is practical in the real world. 
• A good communicator, someone that will keep all parties informed in an organized, coherent manner. 
• Personal accountability and pride in results will be important for this Associate to possess. 
• Must have the ability to effectively deal with guest or associates in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer, vendor, or associate and providing positive and proactive solutions.

Benefits

• 401(k)
• Dental Insurance
• Disability Insurance
• Paid Time off
• Life Insurance
• Vision Insurance
• Employee Discount

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.