Houseperson

POSITION SUMMARY

The Hotel Houseperson is responsible for maintaining the cleanliness and general appearance of all public areas and corridors of the hotel. Ensures Skys the Limit Guest Service with exceptional housekeeping service in order to keep guests happy and ensure repeat business.

DUTIES AND RESPONSIBILITIES

• Walk all assigned floors at the beginning and end of shift; remove newspapers and service trays, empty ash urn receptacles, remove trash and/or soiled linens and note any areas that need immediate cleaning.
• Sweep and wash floors, vacuum carpet, wash walls, dust furniture and fixtures in all public areas of the hotel including but not limited to hallways, elevators, service areas, stairwells, meeting room.
• Deliver miscellaneous goods and supplies to guest rooms, deliver linen and supplies to guest floors.
• Deliver special request items such as cribs or roll away beds to guest rooms.
• Restock guest room attendant carts and assist room attendants with any additional supply needs on the floors.
• Rotate linens in the storerooms.
• Maintain shelf organization in storeroom.
• Replenishes storeroom supplies.
• Move furniture, supplies, and equipment.
• Assist in ensuring safety and security within the hotel and reporting any security/maintenance issues appropriately.
• Assist guest room attendants as needed with daily hotel room housekeeping needs.
• Assist guest room attendants with turn down service as needed.
• Provides excellent guest service to both internal and external guests.
• Actively supports the companys culture of Skys The Limit guest service by anticipating guests needs, responds promptly and acknowledges all guests regardless of how busy or time of day.
• All other duties assigned.

QUALIFICATIONS AND REQUIREMENTS

• High School Diploma or GED preferred
• At least 18 years of age.
• At least one year housekeeping experience, preferably in a hospitality / casino environment
• The physical dexterity and ability to manage several tasks simultaneously
• An eye for detail
• Knowledge of mixing and using cleaning products safely and appropriately
• Ability to lift at least 30 pounds, bend, stretch, kneel, and reach

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

While performing the duties of this job, the employee is frequently required to walk, sit, use hands to finger, handle or feel, reach with hands and arms, climb or balance, stoop or bend, and speak and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the essential functions of this position, the employee is occasionally exposed to outdoor weather conditions and required to move about the Casino and Hotel floor and exposed to a non-smoke free environment.

NOTE

This description incorporates the most typical duties performed. It is recognized that other duties not specifically mentioned may also be performed. The inclusion of these duties would not alter the overall evaluation of the position.