Houseperson at Embassy Suites

Job Summary

The Houseperson is responsible for maintaining the cleanliness and upkeep of guest rooms by removing used lines and ensuring all areas meet the hotel’s established standards of cleanliness. This role is also responsible for reporting maintenance issues, damaged property, and lost and found items, as well as maintain the security of all guest units.

Primary Responsibilities & Essential Functions

• Remove all garbage/recycling from all offices and housekeeping rooms
• Clean and maintain all mirrors and entrance doors
• Spot clean any spots on carpets, report any large spots for shampooing
• Launder public area linens and strip guest rooms of used linens
• Maintaining records of room cleanings
• Respond promptly to guest queries and requests
• Deliver any requested housekeeping items to guest rooms
• Maintain all cleaning equipment and materials in a safe and sanitary working condition
• Follow all company safety and security procedures
• Report any maintenance issues, safety hazards, or damage of hotel property
• All other duties as assigned

Education and Experience

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
• Ability to read, write, speak, and communicate in basic English preferred
• Previous housekeeping experience preferred but not required
• Previous hospitality experience preferred

Knowledge, Skills, Abilities

• Detail-oriented and through
• Able to perform work consistently to the highest standards
• Professional attitude is required
• Ability to interact with guests in a friendly way
• Ability to remain discreet and respect the privacy of guests
• Ability to follow instructions
• Ability to work independently
• Ability to identify and resolve issues related to position independently
• Ability to work as a team
• Excellent time management skills
• Follow proper safety measures when using hazardous chemicals
• Basic knowledge of proper cleaning and sanitation operations

Physical Demands

• Frequent standing, kneeling, walking, bending, stooping, pushing, and pulling
• Must be able to lift 20lbs

Working Conditions

• Indoor
• Exposure to hazardous chemicals (with PPE)
• Possible exposure to bodily waste
• Possible exposure to a somewhat noisy environment 

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities.  The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.