Houseman

Madden's is an award-winning resort, located on more than 1,000 acres, that anticipates the wishes and desires of vacationers and offers them fantastic golf, upscale dining, lakeside spa, tennis, activity programs for children, biking, shopping, and art gallery with painting classes and almost every kind of on-the-water recreation possible in Minnesota, including fishing. Madden’s has distinguished itself by an emphasis on gracious hospitality, quality, and diversity. Our philosophy is simply to provide the best that Minnesota has to offer. Madden’s is currently seeking Houseman.

• Shuttling guests and staff (when necessary) to and from different areas of the resort
• Checking the daily Shuttle Log to make sure the Airport runs and Shuttles are covered.
• Using the daily check lists to ensure all Public Areas are clean and organized.
• Check with Guest Service staff for any guest room deliveries.
• Check pools areas hourly when busy straighten chairs picking up towels and garbage as needed.
• Start fires in the public space fireplaces each day as noted.
• Empty public space garbage’s as needed throughout day as needed.
• Check beach areas as needed throughout day.
• Check with Madden Brothers Market, bring ice as needed and haul cardboard to recycling.
• Assist with the open/close of outlets according to schedule and need.
• Haul wood to Guests rooms that have Fireplaces.
• Haul wood to public area fireplaces.
• Fix minor maintenance issues in guests’ rooms (TV Programing, changing Light Bulbs Etc.)
• Works in conjunction with Front Desk to maximize guest experience.
• Assists in all other areas and departments as needed.

Skills and Abilities:

• Ability to deliver a high level of professional standards, with assistance from the Employee Guidelines
• Knowledge and understanding of the resort as whole.
• Must be able to answer questions regarding the resort and the Brainerd Lakes.
• Should have a strong sense of multi-tasking and organizational skills.
• Excellent communication skills.
• Great sense of Judgment and decision-making skills.
• Must be able to keep a calm professional manner under stressful situations.
• Maintains a proactive “Can Do” attitude.

Education/Experience:

• High school diploma/GED preferred.
• 1 Year of experience or education preferred.
• Valid Driver’s license required.

Supervisory Responsibilities:

This position does not require any supervisory responsibilities.

Work Environment:

Work is performed in multiple outlets and outside around resort, mainly at night.

Physical Demands:

Primarily standing or walking for prolonged periods of time (up to 8 hours). occasionally required to stoop, kneel, bend, crouch and occasionally lift to 30 pounds.

Expected Hours of Work:

Variable work schedule with weekends included.

Travel:

Less than 10% travel required.