House Supervisor

Job Type: Part-Time

Wages: Start Rate:$23.52 

We Provide

• Exciting, supportive and fun work environment
• Variety of shifts
• Opportunity for growth and development
• Accumulation of paid time off
• Excellent extended health and dental plan options
• Pension plan benefits
• Employee-driven recognition program

The Position

The House Supervisor oversees the Ticket Ushers in the Entertainment Centre from scanning tickets at venue entry to assisting patrons to their seats and assisting Security with any Emergency responses.

Key Responsibilities

• Supervises Ticket Ushers, interviews and hires new staff, provides training, assigns positions, conducts performance appraisals and implements performance documentation.
• Coaches, counsels and motivates the Entertainment team to maintain positive staff morale and ensure growth and goal achievement.
• Responds to escalated patron inquiries, reassigns seats, organizes seating for wheelchair users, turns negative situations into positive ones and enforces Entertainment Centre policies and procedures.
• Leads staff in the response to emergency situations requiring evacuations to ensure that policies and procedures are followed.
• Contributes to the development and implementation of Front of House policies and procedures.
• Word processes e-mails to communicate information to a variety of casino departments.
• Prepares the Front of House communication board.
• Prepares and e-mails the Front of House Show Report.
• Sets up and maintains employee files.
• Maintains records of monthly and annual costs for events.
• Key enters data for daily shift information.
• Provides coaching related to Health and Safety procedures and requirements. Ensures that employees work in a safe and hazard free environment in accordance with Casino Rama policies and procedures.
• Approves Personal Time Offs and Personal Emergency Leave.
• Complies with Alcohol and Gaming Commission of Ontario regulations.
• Performs other tasks as assigned by management.
• Keep work areas clean and free of safety hazards, debris, and litter.
• Perform all job duties in a safe and responsible manner.
• Adhere to departmental quality standards.

What You Bring

• Good communication skills
• Knowledgeable in Microsoft Office and email 
• Knowledgeable in the policies and procedures of the Entertainment Centre
• WHMIS
• Play Smart 1 and Play Smart 2 Training
• Ability to lift/push/pull up to 50 pounds

Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada with 31 gaming properties in British Columbia, Ontario and Alberta. Across its entire portfolio, Gateway currently employs approximately 7,200 people and features approximately 391 table games (including 31 poker tables), 14,288 slots, 81 food and beverage outlets and 564 hotel rooms.
Gateway has been in the business of gaming and entertainment in Canada for more than thirty years and continues to evolve and expand its renowned offerings, including developing casino and restaurant brands. The Gateway to Your Future starts with us.

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 31 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy. 

This job posting is for an existing vacancy. 

Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.