House Person

The Houseperson keeps Banana Bay spotless and guest-ready. You’ll maintain public areas and back-of-house spaces, deliver and stock linens/supplies, support Room Attendants, and respond to guest requests—all while following safety and cleanliness standards.

Public Areas & Back-of-House

• Clean and refresh lobbies, hallways, elevators, stairwells, restrooms, fitness/pool areas, and BOH corridors (sweep, mop, vacuum, dust, trash, glass, surfaces).

• Perform periodic/deep-clean tasks: carpet extraction, floor care, vents, baseboards, furniture, and patio/walkway upkeep.

• Maintain neat, hazard-free areas; promptly remove debris and wet floor hazards; set out wet floor signage.

Linen, Supplies & Support

• Distribute and stage linens/terry and amenities to closets and carts; maintain par levels and organization.

• Collect soiled linen, bag and transport to laundry; assist with folding and staging as needed.

• Support Room Attendants with deliveries (cribs, rollaways, amenities) and quick turns for priority rooms.

Guest Service

• Greet guests warmly; respond to requests (extra towels, pillows, etc.) and escalate service recovery to leadership when needed.

• Protect privacy and property; follow key control and Do Not Disturb policies.

Safety, Compliance & Maintenance

• Use chemicals and equipment safely; follow PPE/OSHA/SDS guidelines.

• Report maintenance issues via radio/CMMS (e.g., HotSOS/Quore) and tag areas out of service when required.

• Assist with emergency procedures (spill response, power outages, evacuations) as directed.

Events & Projects

• Set and reset meeting spaces and outdoor areas (chairs, tables, linens, water stations); support special events and seasonal projects.

• Keep storage rooms, closets, and loading areas organized and compliant.

Documentation & Communication

• Complete daily assignments and checklists; ensure carts/closets are stocked, clean, and secured.

• Communicate status updates and handoffs clearly between shifts.

Benefits We Offer:

• Competitive Salary: A comprehensive and competitive compensation package.
• Performance Bonuses: Based on company and individual performance.
• Health Benefits: Full medical, dental, and vision coverage.
• Retirement Savings: 401(k) plan with company match to help secure your financial future.
• Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays to promote work-life balance.
• Professional Development: Opportunities for career advancement, mentorship, and ongoing learning.
• Employee Discounts: Discounts on hotel stays and services across PHM properties.
• Wellness Programs: Access to health and wellness initiatives to support a balanced lifestyle.
• Flexible Work Environment: Options for flexible scheduling and work arrangements to promote work-life balance.

Performance Hospitality Management (PHM) is an Equal Opportunity Employer (EEO):

PHM is committed to diversity, equity, and inclusion in the workplace. We provide equal employment opportunities to all qualified individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or age. We embrace diversity and are committed to creating an inclusive environment for all employees.

• Prior housekeeping/houseperson or janitorial experience preferred; will train dependable candidates.

• Able to follow written and verbal instructions; team-oriented with strong work ethic and reliability.

• Basic English required; bilingual (e.g., Spanish/English) preferred.

• Comfortable using radios/mobile apps; basic knowledge of cleaning tools/equipment.

• Flexible availability, including weekends and holidays; consistent, on-time attendance.

• Stand/walk for extended periods; frequent bending, kneeling, reaching, climbing stairs.

• Lift, push, or pull up to 50 lbs (linen bags, supply carts, furniture).

• Work indoors/outdoors and around cleaning chemicals (training/PPE provided).