Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!
The House Manager will oversee operations and perform management functions at events throughout the region. The Manager Operations will be responsible for day-to-day operations; marketing shows and working with the VP of Operations to ensure all event needs are met. This position will work closely with staff to provide a high-level customer service in order to ensure a friendly, safe environment at all events, and work with the operations team on developing policies and procedures, assist with planning and cost estimates. Additionally, the House Manager will handle daily administration, oversee equipment and supplies inventory, and provide input on improvements.
Essential Functions
- Responsible for project managing shows. In constant contact with client or tour managers to make sure all needs of the show are met, addressed and resolved.
- Work closely with operations team on show file management, developing policies and procedures, assisting in operations planning and cost estimates, and overseeing staff for all regional venues and projects.
- Ensure a high level of customer service, oversee day of show operations at venue and work with staff to create a friendly, safe environment at all events through proper training
- Responsible for the day-to-day office administrative work including staff schedules, timekeeping, hiring, supervising and monitoring of staff performance.
- Assist with tracking venue/show incident reports, working with legal, risk management and HR departments
- Ensure all events have adequate equipment and supplies to function properly. Work with Director and other members of the operations team to procure these items at the most competitive price.
- Engage in venue improvements and capital projects by providing recommendations for improvements and working with GM/Director to obtain bids, develop ROI (Return on Investment) analyses, and oversee projects to completion. Ensure venue is ready for opening and reporting any maintenance/supply needs to GM.
- Responsible for settlement, prepare invoices, payroll discrepancies (Utilizing CAPS payroll), expenses, petty cash management and online order management.
- Budget management of ancillary revenue streams such as venue craft vendors, food vendors, shower operations, etc.
- Analytical analysis of top vendor spends on venue/show specifically, working with operations and production teams to identify opportunities for improved efficiency
Required Qualifications:
- A minimum education level of: Bachelor of Arts/Sciences Degree (4-year) in Business Management or related field
- 3-5 years of related work experience
- Previous experience managing private and concert events
- Experience in venue and events operation, tours, including artist communication and settlements
- Computer savvy and proficient in MS Word, Excel, Outlook
- Strong written and verbal communication skills
- Previous management experience and strong leadership skills
- Strong organizational/ project management skills with the ability to multitask and prioritize work load
- Ability to work flexible schedule including nights, weekends, and holidays
- Music industry and live music experience preferred
Payscale: $28.00- $32.00
Bonus: This position is not eligible for a bonus under the current bonus plan requirements.
Benefits: Part-time: This position may be eligible for benefits (ACA qualification).
AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.
Employer does not offer work visa sponsorship for this position.
Skills Required
- Bachelor of Arts/Sciences Degree in Business Management or related field
- 3-5 years of related work experience
- Previous experience managing private and concert events
- Experience in venue and events operation, tours, including artist communication and settlements
- Proficient in MS Word, Excel, Outlook
- Previous management experience and strong leadership skills
- Strong written and verbal communication skills
- Strong organizational and project management skills; ability to multitask and prioritize
- Ability to work a flexible schedule including nights, weekends, and holidays
- Experience preparing settlements, invoices, handling payroll discrepancies (utilizing CAPS payroll), petty cash management
- Budget management of ancillary revenue streams (vendors, craft/food/shower operations)
- Analytical review of vendor spends and identifying efficiency opportunities
- Music industry and live music experience
What We Do
From epic concerts to premier music festivals to heart-stopping sporting events, AEG has been giving the world reason to cheer for more than 20 years. Headquartered in Los Angeles, CA, we are the world’s leading sports and live entertainment company and operate on five continents, entertaining over 160 million guests annually through our worldwide network of more than 300 venues, powerful sports franchises and music brands, integrated entertainment districts and global sponsorship activations. We strive to form a perfect balance between creative excellence and business excellence and work diligently to build a diverse environment that celebrates inclusion and rewards collaboration and success. Our accomplishments are born from a spirit of teamwork that enables us to deliver incredible events year after year. If you want to join a winning team where you will be challenged to up your game, AEG is the place for you. AEG is proud to have earned a 100% score on the Human Rights Campaign’s 2019 Corporate Equality Index, a national benchmarking tool on corporate policies and practices pertinent to LGBTQ employees that awarded us the distinction of “Best Places to Work for LGBTQ Equality,” and to be a part of the AARP Employer Pledge Program, recognizing the skills and experience of all workers, regardless of age. For more information about AEG, visit www.aegworldwide.com and follow us on Facebook, Twitter and Instagram at @aegworldwide to see the exciting experiences that you could be a part of
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