Position Summary:
The Hourly Manager supports the General Manager and Assistant Manager by leading shifts, maintaining service and food quality standards, and ensuring smooth front- and back-of-house operations. This role acts as Manager on Duty when senior leadership is not present and plays a key role in creating a positive, efficient, and guest-focused environment.
Lead and manage shifts, ensuring excellent guest service, food quality, and cleanliness standards.
Supervise front- and back-of-house team members, providing coaching, direction, and support.
Train and onboard new team members and reinforce service and safety standards.
Manage labor during shifts to meet business needs and cost goals.
Handle opening and closing procedures, including cash handling and deposits.
Ensure compliance with health, safety, sanitation, and LAX security standards.
Maintain inventory controls and reduce product loss.
Step into any position as needed to support operations.
Resolve guest concerns quickly and professionally.
A positive, reliable leader who thrives in fast-paced, high-volume environments.
Strong communication and delegation skills with a hands-on leadership style.
Commitment to integrity, teamwork, and excellent guest experiences.
Ability to remain calm and efficient during peak travel periods.
Previous restaurant supervisory or management experience preferred.
Must be able to work nights, weekends, and holidays.
Comfortable using a POS system and handling cash.
Able to lift up to 30 lbs and work in a high-temperature kitchen environment.
Must meet all airport security and badging requirements.
Skills Required
- Previous restaurant supervisory or management experience
- Must be able to work nights, weekends, and holidays
- Comfortable using a POS system and handling cash
- Able to lift up to 30 lbs and work in a high-temperature kitchen environment
- Must meet all airport security and badging requirements
What We Do
Jackmont Hospitality is an award-winning, minority-owned foodservice management company and one of the fastest growing TGI FRIDAYS® franchisees. We own and operate restaurants throughout the country on behalf of Atlanta Restaurant Partners* (ARP). Additionally, we oversee on-site foodservice management contracts throughout the United States in the following segments: Airport Concessions Healthcare Foodservice School District Dining Programs The spirit behind Jackmont Hospitality was born out of the 1930's home and small family resort of the late Maynard H. Jackson, Jr., former Atlanta mayor. “Jackson's Mountain” provided a retreat for family and friends to enjoy good food and warm, attentive hospitality. Today, Jackmont Hospitality combines the hospitality quality of yesteryear with a modern approach to business and industry solutions. *Atlanta Restaurant Partners (ARP) was formed in 2003 and is an Atlanta-based franchisee and food-service management company. Jackmont Hospitality provides management services for ARP. Vision and Mission VISION To be the most sought after hospitality company! MISSION To provide a fun and rewarding environment for our team, our guests and the communities we serve. GUIDING PRINCIPLES Passion for Excellence We believe in what we do and strive to do it better than anyone else. Our relentless pursuit of excellence paves our path to growth, profitability and success. We go the extra mile to exceed expectations and drive our guests to return, again and again. Entrepreneurial Spirit We foster an environment that encourages freedom and personal accountability. We expect our team to innovate solutions that help us achieve our mission and excel in the marketplace. Continuous Learning and Development Our goal is to help each other become the best business leaders in our industry. Education is our priority; we provide professional development and training to employees at every level of the organization. Community Support We use our talents and resources to improve the communities in which we work. We encourage our team to volunteer their time and, as a company, we reserve a percentage of our profit to support the Maynard Jackson Youth Foundation and other projects that benefit education, health and the environment.
