Are you passionate about international collaboration and eager to join a dynamic, growing business? Become a vital part of our fantastic team in the Hotline department in Aarhus! As a Hotline Engineer in our Customer Diagnostics Center, you'll receive comprehensive training to deliver exceptional support to our global customers.
Welcome to our Hotline-department
Join our Aarhus office and become part of a dedicated team of more than 20 experts with over 350 years of combined experience, providing round-the-clock support to our customers worldwide. During your first 2-3 years, you'll undergo extensive training to become an independent support specialist for our global customers. Expect around 40 days of travel per year, with more travel initially as part of your training. To ensure the relevant areas are covered you will be highly involved in planning the training.
Your key responsibilities will be:
- Technical support for our international customers, including training and counselling
- Troubleshooting via remote support
- Help customers correct errors and/or implement updates on-site
- Contribute to the further development of performance monitoring and data analysis in order to prevent errors
- Take care of Hotline-case reporting
Broad technical understanding and willingness to learn
You have a background in electrical engineering, possibly combined with a marine engineering education or similar. Ideally, you have experience in troubleshooting and rectifying errors on complex systems. Most importantly is your possession of broad technical knowledge and willingness to learn. Knowledge of Siemens PLC, Allen Bradley, Windows OS, Linux and SQL Databases will be an advantage, but if you lack any of it, we will be happy to teach you.
Fluency in English, both written and spoken, is essential. Proficiency in Danish is a plus.
You thrive in managing stakeholders and handling a varied, sometimes unpredictable day. Your high quality, attention to detail, thoroughness, and service-minded, independent approach define your work style.
As a Hotline Engineer at BEUMER Group, you'll have numerous opportunities to grow and explore various roles within our company, both nationally and internationally.
Interested?
If you have any questions about the job, please do not hesitate to contact Head of Global Hotline, Nicolaj Olsen at +45 28 94 35 04
Apply now via the link, as we are conducting interviews on an ongoing basis.
We look forward to hearing from you!
BEUMER Group
Conveying, loading, palletising, packaging, sortation and distribution – BEUMER Group is a leader in the engineering and manufacturing of high-tech intralogistic systems for global markets. Our employees differentiate themselves by their ability to provide innovative solutions to our customers that incorporate a high-level of industry knowledge and a strong commitment to consistently and continuously expand their skills and knowledge. We fully support these high standards through a supportive teamwork structure, a mutual respect, and a working culture based on trust that fosters stability and security for all of our employees. Our common goal is to implement outstanding and innovative projects worldwide.
Skills Required
- Background in electrical engineering or a similar technical field
- Broad technical understanding and willingness to learn
- Fluency in written and spoken English
- Ability to manage stakeholders and work independently in a varied environment
- High quality standards, attention to detail, thoroughness, and service-minded approach
- Experience troubleshooting and rectifying errors on complex systems
- Marine engineering education or similar additional technical education
- Knowledge of Siemens PLC, Allen Bradley, Windows, Linux, or SQL databases
- Proficiency in Danish
BEUMER Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BEUMER Group and has not been reviewed or approved by BEUMER Group.
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Affordable Benefits — U.S. postings state the employer covers 100% of medical and dental premiums for employees and eligible dependents, with company‑paid life and long‑term disability. This materially reduces employee costs for core coverage and signals strong baseline healthcare value.
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Retirement Support — A 401(k) with employer match is consistently advertised alongside core benefits. This indicates company-backed long‑term savings support as part of the total package.
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Leave & Time Off Breadth — Generous paid time off, paid company holidays, and additional flex days are explicitly listed in recent postings. This breadth of time‑off options supports planned rest and flexibility.
BEUMER Group Insights
What We Do
The BEUMER Group is an international leader in the manufacture of intralogistics systems for conveying, loading, palletising, packaging, sortation, and distribution. With 5,400 employees worldwide, the BEUMER Group has annual sales of about EUR 1.2 billion. The BEUMER Group and its group companies and sales agencies provide their customers with high-quality system solutions and an extensive customer support network around the globe and across a wide range of industries, including bulk materials and piece goods, food/non-food, construction, mail order, post, and airport baggage handling. Long-term success instead of short-term profits To achieve long-term success, a company needs sustainable development and reliable partnerships. This requires trust and solid core values. Responsibility for products ... These values guide us in our efforts to continually and sustainably improve our products, processes, and organisation. Our pursuit of quality leadership leads to outstanding performance in our work, processes, products, services, and in the quality of our customers' results. ... and the environment For us, sustainability means a balance between environmental sensitivity, economic success, and social responsibility. Energyefficient, environmentally friendly, and safe production and product design are just as important as avoiding accidents and health risks. We achieve this through: • Energy-efficient product design • Future-oriented technologies • Prevention of environmental pollution, accidents, and health risks • Ongoing product optimisation and employee training • Commitment that goes above and beyond legal requirements Legal notice: https://www.beumergroup.com/en/legal-notice YouTube: https://www.youtube.com/user/BeumerGroup Facebook: https://www.facebook.com/BeumerGroup Twitter: https://twitter.com/BEUMERGroup
