Requisition #: R024054
Location Details: Serbia, Remote
At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.
Remote: This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.
Schedule: Monday to Friday, Weekly Rotating shifts - 2pm - 10pm and 5pm - 1am
What you'll get to do...
- You will take ownership of customer service questions, researching and providing first-contact resolution for issues of moderate complexity
- You will provide technical feedback on processes and procedures to reduce customer concerns
- You will interact with and communicate effectively across departments within various levels of the organization to properly research and handle customer issues
- You will work in multiple systems, including but not limited to Chat, CRM, JSD, and Live Engage
- Consult with customers about their business needs by matching GoDaddy products and/or solutions to their online goals, all while providing fast resolution via messaging
- Build trust, interact, and communicate effectively with various levels of the organization, while meeting department quality and production standards
- Address customers' technical concerns by walking them through control panels for Content Management Systems, as well as cPanel, Plesk, and GoDaddy custom interfaces
- Troubleshoot and correct issues by utilizing FTP, cPanel, Plesk, and MySQL
- Demonstrate ownership for issues pertaining to customer service questions, including by researching and providing solutions for issues of moderate complexity
Your experience should include...
- Someone who wants to make a big impact on local businesses AND be part of a winning team
- Sale driven with 1+ years of sales experience
- Proven track record of exceeding monthly and quarterly sales goals
- A desire to develop and grow with an in-depth onboarding program and ongoing sales training and programs
- Deep understanding of Internet Technology required, including but not limited to using Internet browsers and FTP clients
- An understanding of Content Management Services such as WordPress, Joomla, and Drupal, and the ability to navigate and edit would be advantageous
- The ability to research and investigate issues using multiple systems and to provide support to customers in both the Linux and Windows hosting environments would be good to have
- Supporting team members in solving technical queries
Ready to apply? Use this link and check out resources on how to prepare! Interview Preparation
GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.
Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to [email protected].
In order to be eligible to apply for a new position internally, you must be in good standing in your current position, meaning you are not currently on any form of corrective action and you are maintaining a level of performance that is at or above the minimum performance standards for your current position. Any request for exceptions to this policy will be reviewed on a case-by-case basis. Please be courteous and inform your current manager that you are applying and connect with them prior to interviewing for any new position so they are able to assist you in any potential career path change.
How GoDaddy Uses AI in its Recruiting Process:
At GoDaddy, we use assistive AI tools to help identify how an applicant’s skills and experience align with the job-related criteria for the role. The tool does not make hiring decisions, automatically reject candidates, or evaluate personal characteristics unrelated to job qualifications, such as age, health, or other legally protected characteristics. The tool supports, but does not replace, our recruiters’ and hiring managers’ independent review and evaluation of applications. Details about the personal data we process as part of your application and your privacy rights are available in our Applicant Privacy Policy: https://www.godaddy.com/en/legal/agreements/applicant-privacy-notice
Skills Required
- At least 1 year of sales experience
- Proven record of exceeding monthly and quarterly sales goals
- Deep understanding of internet technology, including internet browsers and FTP clients
- Ability to research and investigate issues using multiple systems
- Ability to support customers in Linux and Windows hosting environments
- Understanding of content management systems such as WordPress, Joomla, and Drupal
- Ability to navigate and edit content management systems
- Ability to support team members in solving technical queries
GoDaddy Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GoDaddy and has not been reviewed or approved by GoDaddy.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is paired with disability and life insurance, fertility support, an Employee Assistance Program, and wellness resources like gym discounts and virtual therapy. HSAs/FSAs and preventive care options further bolster the package.
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Leave & Time Off Breadth — Unlimited vacation, paid parental leave, adoption assistance, childcare subsidies, paid holidays and sick time, and volunteer time are available. Sabbaticals and wellness days provide additional flexibility for time away.
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Equity Value & Accessibility — RSUs, company stock grants, and an Employee Stock Purchase Program augment cash pay. Engineering compensation includes stock components that increase total rewards.
GoDaddy Insights
What We Do
GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us (https://aboutus.godaddy.net/about-us/overview/default.aspx.)
Why Work With Us
We’re the world’s largest web services platform. Our mission is to make opportunity more inclusive for all and fuel a new generation of entrepreneurial endeavors — commercial, civic, creative. Join our diverse collective of 9k+ employees across 47 global locations.
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