Hospitality Workflow Coordinator - Mon - Fri 9:00am-6:00pm

Williams Lea is hiring for a Hospitality Workflow Coordinator for our San Francisco office to work Monday to Friday 9:00am to 6:00 pm!

Pay: $28.00 - $30.00/hour

Benefits:

• Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
• 401k Retirement Savings Plan Including Employer Match
• Paid Time Off (PTO)
• Life Insurance
• Paid Parental Leave
• Short-term & Long-term Disability
• Healthcare & Dependent Care Flexible Spending Accounts
• Domestic Partner Coverage
• Commuter Benefits
• Legal Assistance
• Employee Assistance Program (EAP)
• Additional Employee Perks and Discounts

The Hospitality Coordinator is a member of the on-site Williams Lea team delivering exceptional customer service at our client locations. Responsibilities include workflow coordination in hospitality, conference room set-up, reception assistance and other general office services duties as needed.

Job qualifications

• High school diploma or equivalent.
• Minimum of three years Hospitality services experience in a legal, banking or corporate environment.
• Experience directing workflow.
• Able to make independent decisions that conform to business needs and policy.
• Strong interpersonal communication skills required.
• Excellent organizational skills required.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Strong attention to detail is required.
• Must work well in a team environment.
• Professional attire and demeanor required.
• Good written communication skills.
• Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
• Ability to work in a fast paced, high energy environment
• Ability to work on multiple projects simultaneously.
• Ability to operate basic audio/visual equipment.
• Professional telephone demeanor.
• Ability to anticipate client’s needs for meetings and events.
• Must be self-motivated with positive can do attitude.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.

Job duties

(* denotes an “essential function”)

• *Coordinate workflow within the team, prioritizing request and delegating duties to associates.
• * Assist the team in completing large jobs i.e. large meetings or high number of meeting requests.
• *Ensure team provides outstanding service to client, while building strong customer relationships.
• *Immediately escalate any operational problems or issues to Lead, Supervisor or Manager.
• *Produce required reports on schedule.
• *Provide hospitality intake services as prescribed by manager or supervisor.
• *Read, interpret and understand all print request emails and forms. 
• *Communicate with manager and client on job or deadline issues.
• *Make sure that team is following standard operating procedures at all times.
• *Train new employees on policies and procedures.
• Maintain all logs and reporting documentation as required.
• Additional duties as required by client and manager, including but not limited to providing hospitality services including set-up/break down of conference rooms, supply maintenance, ordering and preparing food/beverages as needed; assist with reception coverage, including managing multiple phone lines and visitor check-in.
• Adhere to Williams Lea Tag policies in addition to client site policies.
• Use equipment and supplies in a cost efficient manner.
• Must be able to lift up to 50 lbs. on a regular basis.

Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

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