Hospitality Ticketing Associate

We're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Here, "impossible" isn't part of our vocabulary. You'll face some of the toughest but most rewarding challenges of your career. They're worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.
The Crown Is Yours
As a Hospitality Ticketing Associate, you'll be responsible for coordinating and executing asset management of various events and initiatives to support our asset management strategies. You will play a key role in enhancing our client relations and supporting our strategic goals by ensuring exceptional service and managing key operational aspects.
What you'll do as Hospitality Ticketing Associate

• Oversee and optimize the inventory of tickets or assets for events across your region.
• Ensure accurate tracking, efficient distribution, and effective utilization of tickets, promotional material, and other event-related resources.
• Oversee a library of assets (passes, invites, tickets) across your region, covering all event logistics - distributing tickets, managing promotional materials, leading player communications, and more.
• Analyze asset performance, event outcomes, and client feedback to identify improvement opportunities.
• Use insights to refine asset management practices, enhance future events, and boost overall client satisfaction.

What you'll bring

• At least 1 year of related experience in the Gaming, Hospitality, or Events industries.
• Bachelor's Degree in Business, Marketing or related field.
• Past ticketing, customer service or proficiency in ticketing platforms (TicketManager) to coordinate and manage event logistics and asset distribution effectively.
• Strong organizational skills and great attention to detail with the ability to work on multiple projects simultaneously, often under challenging time constraints.
• Excellent customer service and communication skills.
• You are passionate about improving the customer experience, solving problems, and driving positivity amongst the team.
• Have an ability to obtain and maintain required State Gaming Licenses.

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Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 55,200.00 USD - 69,000.00 USD, plus bonus, equity, and benefits as applicable. Our salary ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.