Hospitality Supervisor

Hospitality Supervisor

Location: Nekinan Property, Smoky Lake, AB

Closing Date: Until Suitable Candidate Found           

Position Status: Full-time (40 hours/work) Permanent Position

The Otipemisiwak Métis Government is recruiting for a full-time Hospitality Supervisor to work on site at Nekinan “Our Home” in Smoky Lake. Reporting to the Hospitality Manager, the successful candidate will be responsible for providing exceptional guest service and ensuring day to day property operations. This includes overseeing guest relations, managing bookings, coordinating events, and supervising a team of employees and contractors, all while ensuring a welcoming atmosphere and a memorable guest experience. This role will also require working on-call duties such as handling guest inquires, emergencies, and after-hour complaints. The Hospitality Supervisor must be passionate about people, and possess exceptional organizational and communication skills, with demonstrated experience leading a diverse team.

Key Responsibilities

• Oversee Nekinan site grounds (Site#1 – 20 room housing, and Site#2 - 5 room flex space) on 1.6 acre land within the town of Smoky Lake.
• Serve as the primary guest liaison, managing inquiries, overseeing check-in and check-out processes, promptly addressing concerns with professionalism, and maintaining accurate records
• Foster a warm and welcoming environment to enhance guest satisfaction and encourage repeat visits.
• Collaborate with management and clients to plan and execute events that align with Nekinan’ s hospitality standards.
• Handle any complaints or issues with discretion and a focus on resolution.
• Coordinate event logistics, including scheduling, setup, catering, décor, and ensuring all necessary supplies, equipment, and staff are prepared for events.
• Supervise and support kitchen hostesses/cooks, ensuring high-quality, home-cooked meals are prepared on schedule.
• Provide backup coverage for kitchen hostesses and custodial staff as needed, ensuring continuity in meal service, cleanliness, and overall guest experience.
• Coordinate and oversee the work of custodial and janitorial staff to maintain cleanliness and hygiene standards.
• Monitor inventory and coordinate the procurement of supplies for events, kitchen, and cleaning needs.
• Ensure the buildings’ exterior (landscaping, vegetation, etc.) and systems (electrical, mechanical, fire protection, etc.) are well-maintained, taking preventative measures to prolong asset life.
• Ensure contractors adhere to the Otipemisiwak Métis Government’s policies and procedures, manage their schedules, oversee the quality of work, and minimize disruptions to operations.
• Maintain records of work performed, including schedules, maintenance logs, asset lists, etc.
• Work with the Hospitality Manager to maintain and update policies and procedures and identify and implement process improvements to enhance efficiency and service quality.
• Collaborate with the Health & Safety Advisor to ensure compliance with health, safety, and sanitation regulations across all areas of operations.
• Provide effective leadership, and mentor team members through feedback, coaching, and formal evaluations.

• Manage staffing responsibilities and perform supervisory duties including hiring and training staff, assigning job duties, and developing and overseeing staff work plans.

• Present a positive and professional image of the organization when interacting with employees, clients, visitors, and other external stakeholders.
• Other duties as required or assigned.

Skills & Competencies

• Strong interpersonal skills with a customer-focused mindset.
• Excellent analytical and critical thinking skills with the ability to identify issues and implement creative and strategic solutions to overcome problems.
• Strong organizational and time management skills, with the ability to prioritize and manage multiple projects simultaneously
• Flexible and adaptable with an ability to thrive in a dynamic and changing environment.
• Ability to work under pressure and handle tense and stressful situations.
• Exceptional attention to detail.
• Strong project management skills, including budgeting, scheduling, and resource allocation.
• Proficient with database applications and computer systems, including Microsoft Office Suite.
• Exceptional verbal, written, and interpersonal communication skills, with an ability to produce professional documents, reports, and presentations.
• Proven track record of building collaborative partnerships with a variety of internal and external stakeholders.
• Strong sense of ethics, professionalism, and political and cultural sensitivity.
• Knowledge of health and safety regulations and compliance requirements.
• Knowledge of Métis history, culture, and issues affecting Métis people. An in-depth understanding of the Otipemisiwak Métis Government is an asset.

Qualifications

• Proven experience in hospitality management or a similar supervisory role.
• Minimum two years’ experience in a leadership role, leading a team of direct reports.
• Experience working in an Indigenous and/or non-profit setting is an asset.

Other Requirements 

• Ability to work a flexible schedule of days, evenings, weekends, overnight stays, and holidays, as required. Ability and willingness to work on call to meet facility and service needs.
• Ability to travel throughout Alberta is a requirement.
• Reliable transportation and a valid Class 5 Driver’s License.
• Acceptable attainment of a Police Information Check is required.

What We Offer

• The opportunity to work for the Otipemisiwak Métis Government under its newly ratified Constitution and be an instrumental part of the largest Indigenous Government in Canada as it rapidly grows and develops.
• An opportunity to learn about Métis culture, history, and art.
• Meaningful work in a fun and supportive work environment.
• Training and professional development opportunities.
• A comprehensive benefit package and employer contributions to Pension Plan.
• Generous time off policies.

Métis applicants are encouraged to apply.

The Otipemisiwak Métis Government thanks all applicants for their interest. We are committed to a fully human-led recruitment process and do not use artificial intelligence to review candidate applications. We take a deliberate and thoughtful approach to selecting candidates, ensuring integrity and equity at every stage.

As a Métis government, the Otipemisiwak Métis Government is committed to the recruitment, retention, mentorship, and advancement of Métis Citizens and other Indigenous Peoples while maintaining a fair and equitable hiring practices to foster a diverse, inclusive, and equitable workplace, and we value the lived experiences and cultural knowledge of all candidates.

Only candidates selected for an interview will be contacted. Please note that candidates who have been selected to move forward to the next stage of the recruitment process will receive an email to complete a short online video submission. Our team receives a large volume of applications and will reach out only as applicable.

If you experience barriers to applying or require accommodations at any stage of the recruitment and selection process, please contact [email protected]. We are committed to providing an accessible and inclusive experience.