Hospitality Supervisor - Miami

The Hospitality Supervisor supports Premium Parking’s hotel and hospitality operations by providing onsite leadership, ensuring consistent service delivery, and maintaining a safe, polished, and well-managed environment. This role works closely with the Account Manager to oversee valet, shuttle, and guest-service activities while reinforcing Premium Parking’s service philosophy: People Deserve Great Places. The Hospitality Supervisor leads by example, supports the guest experience from curb to lobby, maintains operational consistency, and ensures that team members deliver exceptional hospitality at all times.

Section 3: Essential Functions and Responsibilities

Guest Service & Hospitality Leadership:

• Create a warm, professional first impression for all guests entering the property.
• Support and coach valet attendants and hospitality associates on service standards and engagement.
• Assist guests with luggage, inquiries, directions, and hotel-specific protocols.
• Handle elevated guest concerns with professionalism and escalate to leadership when needed.
• Ensure team members maintain polished, professional appearance standards.

Operational Support & Traffic Flow:

• Oversee traffic movement at hotel entrances, valet lanes, and pickup areas.
• Ensure safe and efficient flow of vehicles during peak periods, events, and high-volume check-in times.
• Monitor parking operations and support enforcement of hotel-specific parking rules or procedures.
• Conduct site walkthroughs to identify and address safety or operational issues.

Team Coordination & Frontline Leadership:

• Act as the onsite point of leadership during assigned shifts, providing direction and support to hospitality teams.
• Assist with onboarding and training of new team members.
• Provide in-the-moment coaching for service delivery, safety, and procedures.
• Communicate staffing needs, performance concerns, or operational updates to the Account Manager.

Safety, Compliance & Facility Presentation:

• Ensure all safety standards and operating procedures are followed by team members.
• Report accidents, incidents, unsafe conditions, or operational hazards immediately.
• Maintain cleanliness and organization of valet stands, entrances, and guest-facing spaces.
• Conduct basic inspections of equipment, signage, and lighting; report maintenance needs promptly.

Administrative & Location Support:

• Complete required daily checklists, shift reports, and incident documentation.
• Ensure key control, ticket management, and vehicle logging procedures are followed.
• Coordinate with hotel partners and maintain communication regarding guest flow and service expectations.

Section 4: Job Qualifications

Required:

• Valid Driver’s License required
• Must be able to drive and operate a standard and automatic transmission vehicle comfortably
• Must have good communication skills
• Must maintain professional image

Preferred:

• 3 years of licensed driving experience
• Proficient in Microsoft Excel, Outlook, Word Document and PowerPoint
• Previous management experience in the parking, hospitality or service industry

Other Requirements:

• May be required to answer phone calls/emails/texts outside of regular business hours
• May be required to work at other locations as deemed necessary by their supervisor
• Bending, sitting and standing repeatedly
• Pulling and pushing, as in opening and closing car doors, consistently for entire shift
• May be required to bend and twist as in getting in and out of a vehicle
• Must be able to lift up to 50 pounds
• Must be able to push up to 100 pounds on a luggage cart
• Must be able to stand, walk and/or jog for an entire shift
• Depth perception: the ability to identify which of several objects is closer or farther away

Exposure to all weather conditions, including but not limited to: rain, cold, heat, and humidity