Hospitality Services - The Lodge at Arrow Lakes

Position Title: Hospitality Services 

Company Name: The Lodge at Arrow Lakes, a branch of CMH Heli-Skiing & Summer Adventures

Position Reports to: Hotel Manager

Location of Work: Nakusp, British Columbia

Job Status: Day Rate (10-hour day worked as a split shift)

FLSA Status: Non-Exempt

Number of Positions: 3

Date of Last Review: August 11, 2022

Desired Start Date: Early-December 2022

Company Overview

With 50+ years of experience, CMH Heli-Skiing & Summer Adventures has evolved into the world’s largest Heli-Skiing and Heli-Hiking company, operating 12 lodges in the winter and 3 in the summer throughout British Columbia, Canada. The business’s central office is in Banff, Alberta, Canada.

CMH Heli-Skiing & Summer Adventures is privileged to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, and Stoney Nakoda Nations.

The CMH Mission is to guide our staff and guests through life changing mountain experiences.

Our Vision is to be recognized as the world leader of guided mountain experiences – by our guests, our employees, our partners, and our communities.

Our Principles:

• Safety as a cornerstone.
• Share our passion – every day.
• Always act with integrity.
• We work as a team.
• Aim for
• Balance our social, fiscal, and environmental responsibilities.

Position Overview
Hospitality Services staff care for guest rooms by making beds, cleaning washrooms, vacuuming, and accommodating any special requests related to room presentation. This team is also responsible for overall lodge cleanliness in common areas. The Hospitality Services position supports the culinary team each evening by assisting with the clean-up process in the kitchen.
Along with a year-round hotel, pub, and dining room, The Lodge at Arrow Lakes is also host to the CMH Kootenay Heli-Skiing operation during winter months. 

Essential Duties and Responsibilities
▪Daily care of guest rooms which includes making beds, cleaning washrooms, vacuuming, and accommodating any special requests related to room presentation.
▪Support the culinary program with serving, clearing, cleaning, and dishwashing.
▪Execute the cleaning of all common areas of the lodge.
▪Provide a professional, highly organized, and detailed hospitality experience.
▪Follow OH&S, food safe, and WHMIS best-practices.

Competencies, Knowledge, Skills, Abilities, and Other Qualities
▪ A passion for customer service excellence and providing a high-end guest experience.
▪ Take pride in hard work, strive for excellence, and anticipate guest needs.
▪ Willingness to work long days and flexible to assist in other roles at the lodge, as needed.
▪ Demonstrates integrity, discretion, critical thinking, and problem solving.
▪ Has clear attention-to-detail, with the ability to work towards big picture goals.
▪ Clear ability to report to their supervisor, but also take direction and guidance from other members of management on a regular basis.
▪ Proven ability to maintain professional working relationships with peers.
▪ Able to prioritize tasks in a complex and fast-paced environment with seasonal workload fluctuations and changing priorities.
▪ Trustworthy and self-directed in completing the core functions of the role.
▪ Able to manage stressful situations in a calm and professional manner.

Working Conditions
▪ This type of hospitality work is challenging and demanding. Successful staff are intrinsically motivated by a passion for hospitality and creating memorable experiences with our guests.
▪ Able to lift, carry, or otherwise move and position up to 20 pounds on a regular basis.
▪ This position will be required to work weekends and holidays based on the needs of the business, seasonal workloads, and hotel/restaurant bookings.
▪ This position is based out of a quaint, fairly remote town in the West Kootenay region of BC. The successful candidate must have a passion for small-town living and working in an industry that is seasonally driven by tourism.
▪ CMH is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fairly and respected. Each employee will contribute to the company's success while also having the opportunity to achieve their full potential as individuals.

OTHER DUTIES AS ASSIGNED
This position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change as may the details associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of CMH to be a positive influence on the transformation of our products and associated lines of business.

Compensation
A competitive daily rate will be provided, along with 4% vacation pay and on-site accommodation.

Applications will be accepted until positions are filled.

**CMH is an equal opportunity employer**