Hospitality Operations Manager

Job Description

Company Summary

Constellation Brands is a leading international producer and marketer of beer, wine, and spirits with operations in the U.S., Mexico, New Zealand, and Italy. Our mission is to build brands that people love, pushing boundaries to think beyond today because we believe that elevating human connections is Worth Reaching For. Our Wine & Spirits Division strives to lead the high-end market with a world-class portfolio of premium and fine wines and craft spirits that reflect authenticity, passion, and uncompromising standards—from soil to glass. Our success is powered by a high-performing, entrepreneurial team that moves with agility, works collaboratively, and is driven to win while growing their careers in a dynamic, rewarding environment. 

Position Summary

The Manager, Hospitality Operations is responsible for the overall management and operational excellence of the High West Saloon and Nelson Cottage. This role promotes staff training and development, establishes clear operational standards, and supports teams in delivering exceptional, authentic, brand-aligned guest experiences. Reporting to the HW General Manager, Spirits Hospitality, this role leads the front-of-house hospitality management teams for the High West Saloon and Nelson Cottage. As an active member of the High West Hospitality Leadership Team, this position supports all areas of the business to advance best-in-class operations and exceptional hospitality.

Key Responsibilities

• Lead overall operations for High West Saloon and Nelson Cottage hospitality.
• Ensure consistent delivery of exceptional, authentic, brand-aligned guest experiences. 
• Develop, implement, and maintain operational standards, policies, and procedures that support best-in-class hospitality performance.
• Build a culture of employee engagement, training, development, and continuous improvement. 
• Set clear performance expectations and accountability measures for front-of-house hospitality teams. 
• Partner with leadership to improve guest satisfaction, operational efficiency, and team effectiveness. 
• Monitor and drive hospitality and safety standards to ensure consistency, quality, regulatory compliance, and alignment with Constellation Brands policies.
• Collaborate with the Beverage Manager and Executive Chef on menu development and ensure daily food and cocktail preparation, quality, portioning, and presentation meet standards.
• Oversee front-of-house operations while supporting back-of-house needs, including staffing, policy and procedure compliance, service standards, facility cleanliness, food safety, sanitation, and employee engagement.
• Facilitate weekly front-of-house management meetings.
• Lead hiring, onboarding, training, performance management, and separations to retain top front-of-house talent.  Develop and update processes and policies that support a high-performing team.
• Work Manager on Duty floor shifts as needed, typically 2–4 per week based on seasonality. Create weekly MOD schedules and support hospitality team projects outside the venue as needed.
• Maintain a safe environment for employees and guests to reduce injury and accident risk. Complete incident reports and required follow-up procedures promptly.
• Oversee the maintenance and presentation of both properties and partner with the High West Maintenance team on daily, weekly, and monthly preventive maintenance tasks.
• Lead planning and program development for onsite capital expenditure projects.
• Ensure corporate objectives and financial, HR, and payroll administrative duties are completed accurately and on time. Follow company cash-handling procedures and maintain proper security controls.
• Understand and comply with all applicable federal, state, county, and municipal health, safety, and labor regulations for the restaurant, employees, and guests.
• Collaborate cross-functionally with the brand team and other departments to support business objectives and overall hospitality success.
• Serve as an active member of the Senior Hospitality Team, participating in weekly meetings and contributing to strategic planning and organizational initiatives.

Minimum Qualifications

• 3+ years of hospitality leadership experience in a restaurant or bar environment.
• Extensive floor service experience in a comparable business.
• Ability to exceed guest expectations while leading a high-performing team.

Preferred Qualifications

• 5+ years of general manager experience in hospitality floor management.
• Management experience in a seasonal resort setting.
• Experience with branded hospitality and a passion for bringing brands to life through guest experiences.

Physical Requirements/Work Environment

• Ability to stand for extended periods, up to 5 hours.
• Ability to reach, bend, stoop, and frequently lift up to 50 pounds.

Ability to work a flexible schedule, including extended hours, nights, weekends, and holidays, as business needs require.

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The salary range for this role is:

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting.  Our compensation is based on cost of labor. For remote locations or positions open to multiple locations, the pay range may reflect several US geographic markets, including the lowest geographic market minimum to the highest geographic market maximum. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, the prevailing minimum wage for the location, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.  At Constellation Brands, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Equal Opportunity

Constellation Brands is committed to a continuing program of equal employment opportunity. All persons have equal employment opportunities with Constellation Brands, regardless of their sex, race, color, age, religion, creed, sexual orientation, national origin or citizenship, ancestry, physical or mental disability, medical condition (cancer or genetic characteristics), marital status, gender (including gender identity or gender expression), familial status, military or veteran status, genetic information, pregnancy, childbirth, breastfeeding, or related conditions (or any other group or category within the framework of the applicable discrimination laws and regulations).