Bnberry is at the forefront of the hospitality-tech industry, connecting hotels with major short-term rental platforms. We are currently searching for a dedicated Hospitality Onboarding/Listing Specialist to facilitate the onboarding process for new hotel partners. Your role will be pivotal in ensuring that our clients' listings are accurately represented and optimized for maximum visibility and bookings.
Key Responsibilities:
- Guide new hotel clients through the onboarding process, ensuring a seamless transition to our platform.
- Collect and verify key information regarding hotel properties, amenities, and unique selling points.
- Create and optimize listings on various platforms, ensuring accuracy in descriptions, photos, and pricing.
- Provide training and support to hotel staff regarding best practices for managing listings and engaging with guests.
- Monitor and resolve any issues that arise during the onboarding process, maintaining clear communication with all stakeholders.
- Work closely with the marketing and sales teams to implement strategies that enhance listing visibility and drive bookings.
- Stay updated on industry trends and competitor strategies to continually improve our onboarding processes.
- English proficiency is mandatory.
Qualifications:
- Bachelor's degree in Hospitality Management, Business, Marketing, or a related field.
- 1-3 years of experience in hospitality, onboarding, or a similar role.
- Familiarity with online travel agencies (OTAs) and short-term rental platforms.
- Exceptional communication and interpersonal skills, with a focus on customer service.
- Strong attention to detail, organizational skills, and the ability to manage multiple projects simultaneously.
- Proficient in using CRM software and data analytics tools.
- Ability to work independently as well as collaboratively within a team environment.
- Proficient in English; additional languages are an advantage.
- Competitive salary and performance-based bonuses.
- Opportunities for professional development and career growth.
- Flexible working hours and remote work options.
- Collaborative and inclusive work environment.
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What We Do
BnBerry is a full service option for lodging partners looking to maximize presence on lodging marketplaces like Airbnb & Vrbo. Being subject matter experts on sites like these, BnBerry can help hotels realize the potential for this new channel of distribution. We are here to support your listings, all guest communications coming off these platforms and full account management that will introduce you to a whole new traveler. The hospitality industry is ever changing and this is a great opportunity to solidify the future presale of your property. These sites offer encouraging trends with long average lengths of stay, multi rooms per booking and longer booking windows. All hotels are looking to operate more efficiently while expanding revenue. BnBerry takes the financial burden off the property and will customize the technology to best suit you. Let our amazing, worldwide team help you welcome this innovative market into your destination today.
