Hospitality Manager

Greenberg Traurig (GT), a global law firm with offices in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work in an innovative and collaborative environment.

Join our Hospitality Team as a Hospitality Manager located in our Washington, D.C. office.

In this leadership role, you will oversee the conference center and guest services in our Washington DC office.  The Hospitality Manager position will help to ensure the highest standards of quality, communication, and guest satisfaction for both internal and external guests. Using your expertise and experience you will collaborate with other office leaders to guide all aspects of hospitality operations, including guest services, conference center bookings, catering, vendor relationships, and staff management

This position is based in our Washington, DC office, on an in-office basis. This role reports to the Business Director.

Position Summary

The Hospitality Manager will create and lead a unified hospitality team responsible for delivering exceptional guest experience and supporting office events within the office and DMV. This individual will ensure seamless and high-quality hospitality service delivery and implement efficient procedures for all aspects of hospitality management. The ideal candidate will drive process improvements, foster a culture of collaboration and excellence, and maintain strong relationships with vendors and internal stakeholders.

Key Responsibilities

• Oversees daily operations of the Conference Center and related support services, ensuring exceptional quality and guest satisfaction.

• Collaborates with office leadership to manage guest services, event planning, catering, and vendor relationships.

• Develops, implements, and enforce standard operating procedures for staff, guest services, event budgeting, and related functions.

• Monitors and manages budgets, contracts, and expenses related to hospitality services.

• Builds and maintains strong relationships with vendors and service industry providers.

• Leads and motivates hospitality staff to deliver outstanding client and guest experiences.

• Identifies opportunities for process improvement and implement solutions.

• Ensures compliance with firm policies and relevant regulations.

Qualifications

Skills & Competencies

• Strong leadership and management skills; ability to establish and unify hospitality teams.

• Excellent communication and interpersonal skills.

• Proven problem-solving and decision-making abilities.

• Client-focused with a commitment to quality and continuous improvement.

• Strong organizational and time management skills; ability to handle multiple priorities.

• High level of professionalism, initiative, and adaptability.

Education & Prior Experience

• Bachelor’s Degree required; advanced degree or relevant certification preferred.

• Minimum of 7 years’ experience in hospitality management, preferably in a professional service or corporate environment.

• Prior experience overseeing teams and managing budgets.

Technology

• Proficiency with Windows-based software and Microsoft Word, Excel, and Outlook required.

• Experience with hospitality management software and event management systems preferred.

The expected pay range for this position is:

$97,000- $111,000 per year

Actual pay will be adjusted based on experience, location, and other job-related factors permitted by law.  Full time employees may be eligible for a discretionary bonus, health insurance with an optional HSA, short term disability, long term disability, dental insurance, vision care, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, 401K, vacation, sick time, and an employee assistance program.  Additional voluntary programs include:  voluntary accident insurance, voluntary life, voluntary disability, voluntary long term care, voluntary critical illness and cancer insurance and pet insurance.  Commuter and Transit programs may also be available in certain markets.

GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual’s race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.