Hospitality Manager - Support

At Topgolf, we believe in the unlimited power of play to drive fun, connection, and innovation. Whether you work behind the scenes or directly engaging with Players, your role is key in bringing people together and redefining entertainment. We’re seeking fun-loving individuals who are serious about delivering excellence and results but who don’t take themselves too seriously. If you excel in a fast-paced, collaborative environment focused on creativity and incredible experiences, Topgolf is the place for you. Grow your career, make an impact, and allow your individuality and ideas to fuel your success!

Looking for a job that’s as fun as it is rewarding? Join our Venue Leadership Team — the group that keeps our venues energized, efficient, and delivering world-class hospitality. We’re currently looking for a Hospitality Manager, Support to help ensure our Players enjoy consistently exceptional experiences.

What’s In It for You?
Cha-ching: Competitive base salary plus bonus eligibility—because delivering excellence deserves to be rewarded.
Benefits: Full-time Playmakers enjoy a robust benefits package, including health, dental, vision, 401(k) with company match, a PTO plan, and access to a free mental well-being platform—plus extra perks designed to support your personal and professional growth.
Work location: This role is on-site at the venue, working closely with Playmakers and venue leadership to deliver outstanding hospitality and operational support.
Perks: Free game play, discounts on food and retail items, and access to exclusive events—your friends will thank you later.
Career growth: We love to promote from within! Many of our Playmakers have grown their careers across venues, operations, and leadership roles.
Lots of fun: What else would you expect from a company centered around the unlimited power of play?

About the Role
The Hospitality Manager, Support plays a vital role in ensuring exceptional experiences for every Player who walks through our doors. This role supports the day-to-day operations of the venue by leading Support Playmakers, managing hospitality processes, and upholding Topgolf’s high standards of service and hospitality.

You’ll lead and develop a team, manage scheduling and operational workflows, collaborate with other departments, and ensure that every moment of the Player journey is seamless and fun. This role is perfect for someone who thrives in a dynamic environment, loves coaching others, and is energized by fast-paced, guest-focused operations.

Key Responsibilities
• Lead and manage a team of Support Playmakers, providing coaching, training, and performance feedback
• Develop and implement operational strategies to elevate the Player experience and enhance service quality
• Oversee and manage inventory levels for supplies and equipment
• Partner with other venue departments to coordinate events, promotions, and special activities
• Handle Player inquiries, concerns, and feedback, ensuring timely and professional resolution
• Implement and uphold company policies and procedures to maintain service excellence
• Manage financial aspects of Support operations, including budgeting and expense oversight
• Stay current with industry trends and best practices to continually improve offerings
• Create efficient staffing schedules based on venue needs and business demands
• Perform other operational duties as assigned

What You Bring
• Prior experience in hospitality management or a related leadership role
• Strong leadership and team management capabilities
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt quickly to changing demands
• Proficiency with hospitality management systems and Microsoft Office
• Understanding of industry regulations, safety protocols, and service standards
• Financial acumen, including budgeting and cost management
• A passion for hospitality, teamwork, and delivering memorable Player experiences

Core Skills and Competencies
• Leadership excellence – Ability to motivate, coach, and guide a diverse team
• Service focus – Commitment to delivering warm, consistent, Player-first hospitality
• Operational acumen – Strong understanding of venue operations and workflows
• Problem-solving – Ability to make quick, sound decisions under pressure
• Communication – Clear, professional, and effective communication with Playmakers and Players
• Adaptability – Comfort navigating peak business times, changing priorities, and fast-paced environments

Additional Competencies
• Work standards – Commitment to quality, accuracy, and efficiency
• Collaboration – Strong partnership mindset with cross-functional venue leaders
• Business insight – Understanding of how staffing, costs, and operations drive results

Sounds like a fit? We can’t wait to meet you!

ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
 
EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions.  As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
 
Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
 
Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.
 
Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.