We are Kaizen Gaming
Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 20 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.
We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents.
Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?
Let's start with the role
The Hospitality & Events Analyst (PCD) will support the execution of Betano's hospitality and VIP experience initiatives, helping deliver exceptional experiences for invited guests across sports and entertainment events.
Working closely with internal teams, agencies, suppliers, and partners, you'll provide operational and administrative support across hospitality projects, contributing to the smooth execution of events and day-to-day activities. This role is ideal for someone who is highly organized, detail-oriented, eager to learn, and looking to develop a career in Hospitality & Events within a dynamic and collaborative environment.
As a Hospitality & Events Analyst, you will:
- Support hospitality operations before, during, and after events, helping ensure a seamless guest experience.
- Assist with guest communications through WhatsApp, email, and phone, providing timely support throughout the customer journey.
- Support guest registrations, accreditation, ticketing, invitations, and hospitality logistics.
- Maintain operational trackers, reports, presentations, spreadsheets, and event documentation with a high level of accuracy.
- Support administrative activities related to hospitality projects, including purchase requests, payment follow-up, invoice tracking and validation, and internal documentation.
- Assist with inventory control of hospitality materials, gifts, and branded items, ensuring accurate records and availability.
- Support internal stakeholders with hospitality-related requests and day-to-day operational needs.
- Assist in post-event activities, including feedback collection, reporting, and operational follow-up.
- Contribute ideas to improve administrative processes, operational organization, and the overall guest experience.
- Help ensure premium service standards are consistently delivered across all hospitality initiatives.
- Educational background (completed or in progress) in Hospitality, Tourism, Marketing, Communications, Business Administration, or a related field.
- Initial professional experience, internships, or academic projects related to Hospitality, Events, Tourism, Customer Service, Administrative Support, Marketing, or similar areas.
- A genuine interest in developing a career in Hospitality & Events.
- Strong organizational skills with excellent attention to detail.
- Comfort working with spreadsheets, financial controls, expense tracking, and administrative processes
- Customer-first mindset with good interpersonal and communication skills.
- Ability to manage multiple administrative and operational tasks in a dynamic environment.
- Good knowledge of Microsoft Office, especially Excel and PowerPoint, or Google Workspace.
- Intermediate English is preferred.
- Experience with CRM platforms, ticketing systems, or administrative processes is a plus.
- A proactive attitude, willingness to learn, and enthusiasm for supporting premium hospitality initiatives and continuously developing professionally.
Kaizen Gaming Perks
- 🕑 Hybrid way of working
- 🏃 A buddy will support you with your onboarding
- 💸 Competitive pay and bonus scheme
- 👩⚕️ Private health insurance for you and your family
- 💰 Monthly meal allowance
- 🚗 Commuting allowance
- 🤸 Multi-sport card
- ⭐Developmental 360° feedback framework
- 📚 Unlimited access to Udemy & continuous training
- 👨👩👧👦 Family Support
- #LI-Hybrid
- #LI-AR1
Recruitment Privacy Notice
Regarding the data you share with us, you may find and read our recruitment privacy notice here.
We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.
Skills Required
- Educational background in Hospitality, Tourism, Marketing, Communications, Business Administration, or related field (completed or in progress)
- Initial professional experience, internships, or academic projects related to Hospitality, Events, Tourism, Customer Service, Administrative Support, or Marketing
- Strong organizational skills with excellent attention to detail
- Comfort working with spreadsheets, financial controls, expense tracking, and administrative processes
- Good knowledge of Microsoft Office (especially Excel and PowerPoint) or Google Workspace
- Customer-first mindset with strong interpersonal and communication skills (including guest communications via WhatsApp, email, phone)
- Ability to manage multiple administrative and operational tasks in a dynamic environment
- Intermediate English
- Experience with CRM platforms, ticketing systems, or related administrative tools
- Proactive attitude, willingness to learn, and enthusiasm for developing in Hospitality & Events
What We Do
Kaizen Gaming is one of the biggest and fastest growing GameTech companies in the world. With a focus on Technology and People we aim to continually improve our products and services to provide the best and most trusted online gaming experience to our customers around the world. We operate two brands in 13 countries: Betano (Portugal, Romania, Germany, Brazil, Bulgaria, Czech Republic, Chile, Peru, Ecuador, Canada-Ontario, Nigeria) and Stoiximan (Greece, Cyprus), and employ more than 2,200 people across three continents. Obsessed with our customers, we use technology and data to constantly push the boundaries of online gaming entertainment. Why work with us Tech the Ride | Our Adventure We have made it our quest to shape and influence the GameTech industry globally. We Kaizeners move fast and make things happen: we imagine, develop and build with no limitations. Working here means getting the freedom to explore as you help us create the technology that powers entertainment. Pick #oneteam | Our Culture We each have a role to play in building a company culture we can all trust. We Kaizeners are open, direct and respectful; we support each other to reach our goals as #oneteam. Working here means facing challenges that inspire the team to be on its A-game to get the job done. Level up | Our Growth We know our hard work will take us places. We Kaizeners get plenty of opportunities to supercharge our potential as the company grows, overcoming challenges with the support of our colleagues. Working here means continually finding new boundaries to push and new career horizons to reach. Press Play on Potential! Join our #oneteam
