Dorsia is seeking an Hospitality Analyst to join our growing team. In this role, you will coordinate with our restaurant partners to ensure member reservations are confirmed in a timely manner and provide support to our restaurant partners and members as needed.
The ideal candidate will have experience in hospitality and client services, thrive in a dynamic and entrepreneurial environment, exercise good judgment in a variety of situations, and have strong written and verbal communication skills.
This role will require some nights and weekends as you'll frequently be communicating with hospitality professionals.
In this role, you will:
- Educate restaurant operators to raise the level of hospitality they offer through Dorsia’s platform and ensure restaurants are providing an optimal member experience
- Nurture restaurant relationships post-sale and reinforce the value in our partnership while also fulfilling restaurant technical needs
- Manage daytime and evening member reservation confirmations with our restaurant partners
- Provide support to our restaurant partners and escalate critical issues to Account Managers
- Lead with subject matter expertise and find creative solutions to operational challenges
- Collaborate with internal team members to deliver on the needs and feedback of restaurant partners and members
- Background in, and passion for, the restaurant or hospitality industry
- Experience with reservation management systems and restaurant operations
- Experience working with high profile restaurants in the NYC area
- Reputation for handling situations and confidential information discreetly, projecting a positive, professional, and supportive outward image, and exercising good judgment
- Ability and willingness to work flexible hours
- Outstanding interpersonal skills and excellent communication skills, both written and oral
- Excellent time management and organizational skills
- Experience in a tech-driven environment, such as experience supporting a SaaS platform, is a big plus
Compensation & Benefits:
- Salary ranges are based on paying competitively for our size and stage. We determine our pay by considering skills and experience related to the role, location, and ensuring internal equity relative to other Dorsia employees
- $60,000- $80,000 + meaningful equity
- Flexible PTO
- Medical, dental and vision insurance
- FSA
- Commuter benefits
- Free membership to One Medical
- Teladoc
- Talkspace
- Kindbody
- 401(k)
- In-office lunch 3 days a week
- Employee Dining Credits
Compensation:
Our Core Values
Lead with hospitality. We respect the craft and precision that are intrinsic to the hospitality industry. We are a team diverse in background and thought, built to be the connective tissue between artists, chefs, diners, and members.
Mise en place. We are persistent in preparation, prioritization, and focus to anticipate our customers’ needs to create a powerful platform rooted in simplicity and elegance. And we know that details matter, which is why superior design is crucial to our brand ethos. Thoughtful design is baked into everything we do—our product, brand, creative, culture, and beyond.
Go around the table—then commit. We know creativity takes feedback and iteration, and differing opinions can lead to healthy debate. While we encourage all voices to speak up and be heard, we are geared toward action and unify around the decision once it's made. Sometimes an individual idea or project may not be what’s best for the company, so don’t be afraid to kill your darlings.
Our product is our signature dish. We are a product and marketing-led organization. Protecting our brand and vision needs to be top-of-mind with every move we make.
Optimize turn times. We are creating beautifully-designed, tech-forward solutions to automate all sides of our business: for members, restaurants, and employees. And we’re laying a data-rich foundation to enable all stakeholders to make better decisions and enjoy the finer things in life.
Savor it. We eat slowly and celebrate the wins we share with those around the table. We’re in this for the long-haul, so enjoy the ride.
Stay hungry. We can change the world or someone else will. We believe in a sense of urgency to keep pushing toward our goals. And there’s always room for dessert, because there’s always more to do.
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What We Do
The process of restaurant discovery, booking, and payments is broken. We’re here to change that. We’re building frictionless technology that optimizes revenue for restaurants and experiences for members, and we’re on a mission to overhaul the culture and economy of the hospitality industry along the way.
Developed by proven leaders across hospitality, media, and consumer-tech, Dorsia’s revenue optimization model solves supply-and-demand inefficiencies in the restaurant industry by mutually guaranteeing tables for diners and revenue for restaurants. By bridging dynamic pricing and seamless processes, Dorsia is creating a curated marketplace where it hasn’t existed before, powering the most coveted restaurants of our time.
We are currently in the Beta launch phase in New York City and The Hamptons, with plans to expand to Miami, Los Angeles, and additional culinary cities this Fall.
