Hospitality Associate - Mon - Fri 9am-6pm

The Hospitality Associate position is responsible for providing hospitality, catering, reception assistance and general office services support at our client site in Washington DC, working Monday to Friday 9:00 am to 6:00 pm!

Pay: $19.00 - $20.60/hour

Job Overview

First impressions are crucial as they reflect our client's core values and principles. The Hospitality Associate is responsible for delivering exceptional hospitality and catering services at a client site. This role includes managing food and beverage setups, conference room arrangements, pantry maintenance, and providing reception assistance. Additionally, the associate will conduct quality workplace checks, such as hoteling offices, and offer general office services support, including print and mail. They will also provide hospitality support for events and client meetings, ensuring a seamless and welcoming environment. The ideal candidate will have an eye for detail and a strong focus on delivering an exceptional customer experience and maintaining service excellence.

Job qualifications

· High school diploma or equivalent.

· Minimum (2) year professional experience in hospitality, restaurant, or housekeeping industry.

· Able to make independent decisions that conform to business needs and policy.

· Strong interpersonal communication skills required.

· Excellent organizational skills required.

· Must be able to meet deadlines and complete all projects in a timely manner.

· Strong attention to detail is required.

· Must work well in a team environment.

· Professional attire and demeanor required.

· Good written communication skills.

· Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.

· Ability to work in a fast paced, high-energy environment.

· Ability to work on multiple projects simultaneously.

· Ability to operate basic audio/visual equipment.

· Professional telephone demeanor.

· Ability to anticipate clients’ needs for meetings and events.

· Must be self-motivated with a positive can-do attitude.

· Proven customer service skills are required to create, maintain and enhance customer relationships.

Job duties

· Check the conference room and meeting schedule throughout the shift and make note of any changes to ensure meetings are set up accurately.

· *Set up conference rooms according to the client’s request, including food and beverages,

utensils, ice, etc.

· Clean up conference rooms after use.

· Prepare coffee and other beverages in assigned pantries each morning.

· Clean up coffee makers Pantry in each kitchen in the evening. Throughout the day

· Communicate with supervisor or client on meeting request concerns or deadline issues.

· Support daily workspace quality checks, hotel offices & desks, meeting rooms & collaboration spaces etc.

· Maintain inventory of catering supplies and order supplies as needed.

· *Place orders for food and beverages for use during meetings

· Coordinate and act as liaison with personnel, food merchants, selected contact, and outside vendor(s) to ensure the pricing is competitive and reviewed quarterly.

· Ensure the value-added products and services are secured at competitive rates that have been vetted.

· Perform appropriate vendor selection and management associated with department services and/or products.

· Assist in training new hires.

· Prioritize workflow.

· Assist in process improvement ideas.

· Adhere to Williams Lea policies in addition to client site policies.

· Use equipment and supplies in a cost-efficient manner.

· Must be able to lift up to 50 lbs. on a regular basis.

· Provide back-up support for Reception.

· Provide back-up support to Print & Mail as needed.

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